新加坡航空公司北京办事处招聘Priority Passenger Services Executive (Based in Beijing)
职位详情
<p class="MsoNormal" style="line-height: 2; background: white;"><strong><span lang="EN-SG" style="font-size: 14.0pt; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">Priority Passenger Services </span></strong><strong><span lang="EN-SG" style="font-size: 14.0pt; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">Executive (Based in Beijing)</span></strong></p>
<p class="MsoNormal" style="line-height: 2; background: white;"><span lang="EN-SG" style="font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #414a60;"><br />1. Job Scope<br />a. Engage PPS Club members, especially high-value customers in China to deliver personalised, proactive and enhanced service experience.<br />b. PPS Club events management for the purpose of hosting and interacting with members. Establish close rapport with members through face-to-face interaction<br />c. Complaint resolution and to reach closure of customer complaints through quality responses and service recovery, where appropriate.<br />d. Assist with research of membership profile and growing the number of China-based PPS<br />e. Coordinate relevant BUs to set up marketing campaigns<br />f. Keep up to date with latest information and projects from Head Office</span></p>
<p class="MsoNormal" style="line-height: 2; background: white;"><span lang="EN-SG" style="font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #414a60;"><br />1. </span><span style="font-size: 10.5pt; font-family: '微软雅黑',sans-serif; mso-bidi-font-family: 微软雅黑; color: #414a60;">工作范围</span><span lang="EN-SG" style="font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #414a60;"><br />a. </span><span style="font-size: 10.5pt; font-family: '微软雅黑',sans-serif; mso-bidi-font-family: 微软雅黑; color: #414a60;">与</span><span lang="EN-SG" style="font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #414a60;"> PPS </span><span style="font-size: 10.5pt; font-family: '微软雅黑',sans-serif; mso-bidi-font-family: 微软雅黑; color: #414a60;">俱乐部会员，特别是中国的高价值客户接触，提供个性化、主动和强化的服务体验。</span><span lang="EN-SG" style="font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #414a60;"><br />b. PPS Club </span><span style="font-size: 10.5pt; font-family: '微软雅黑',sans-serif; mso-bidi-font-family: 微软雅黑; color: #414a60;">活动管理，以接待会员并与会员互动。通过面对面互动与会员建立密切关系</span><span lang="EN-SG" style="font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #414a60;"><br />c. </span><span style="font-size: 10.5pt; font-family: '微软雅黑',sans-serif; mso-bidi-font-family: 微软雅黑; color: #414a60;">解决客户投诉，并在适当情况下，通过高质量的回复和服务恢复，解决客户投诉。</span><span lang="EN-SG" style="font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #414a60;"><br />d. </span><span style="font-size: 10.5pt; font-family: '微软雅黑',sans-serif; mso-bidi-font-family: 微软雅黑; color: #414a60;">协助研究会员概况，增加中国</span><span lang="EN-SG" style="font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #414a60;"> PPS </span><span style="font-size: 10.5pt; font-family: '微软雅黑',sans-serif; mso-bidi-font-family: 微软雅黑; color: #414a60;">的数量</span><span lang="EN-SG" style="font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #414a60;"><br />e. </span><span style="font-size: 10.5pt; font-family: '微软雅黑',sans-serif; mso-bidi-font-family: 微软雅黑; color: #414a60;">协调相关部门开展营销活动</span><span lang="EN-SG" style="font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #414a60;"><br />f. </span><span style="font-size: 10.5pt; font-family: '微软雅黑',sans-serif; mso-bidi-font-family: 微软雅黑; color: #414a60;">了解总部的最新信息和项目</span></p>
<p class="MsoNormal" style="line-height: 2; background: white;"><span lang="EN-SG" style="font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #414a60;"><br />2. Candidate Requirements<br />Essential<br />a. Good command of oral and written English and Chinese<br />b. Effective communication skills over the phone and email<br />c. Attuned to quality customer service<br />d. Strong adaptability and problem-solving skills<br />e. Pleasant disposition and well-groomed<br />f. Is flexible and readily available to resolve client issues<br />g. Is a team-player<br />h. University degree</span></p>
<p class="MsoNormal" style="line-height: 2; background: white;"><span lang="EN-SG" style="font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #414a60;"><br />Desirable<br />a. Ability to organize and manage events (e.g. networking)<br />b. Knowledge of various marketing tactics</span></p>
<p class="MsoNormal" style="line-height: 2; background: white;"><span lang="EN-SG" style="font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #414a60;"><br />2. </span><span style="font-size: 10.5pt; font-family: '微软雅黑',sans-serif; mso-bidi-font-family: 微软雅黑; color: #414a60;">候选人要求</span><span lang="EN-SG" style="font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #414a60;"><br /></span><span style="font-size: 10.5pt; font-family: '微软雅黑',sans-serif; mso-bidi-font-family: 微软雅黑; color: #414a60;">基本要求</span><span lang="EN-SG" style="font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #414a60;"><br />a. </span><span style="font-size: 10.5pt; font-family: '微软雅黑',sans-serif; mso-bidi-font-family: 微软雅黑; color: #414a60;">良好的中英文口头和书面表达能力</span><span lang="EN-SG" style="font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #414a60;"><br />b. </span><span style="font-size: 10.5pt; font-family: '微软雅黑',sans-serif; mso-bidi-font-family: 微软雅黑; color: #414a60;">有效的电话和电子邮件沟通技巧</span><span lang="EN-SG" style="font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #414a60;"><br />c. </span><span style="font-size: 10.5pt; font-family: '微软雅黑',sans-serif; mso-bidi-font-family: 微软雅黑; color: #414a60;">注重优质客户服务</span><span lang="EN-SG" style="font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #414a60;"><br />d. </span><span style="font-size: 10.5pt; font-family: '微软雅黑',sans-serif; mso-bidi-font-family: 微软雅黑; color: #414a60;">较强的适应能力和解决问题的技能</span><span lang="EN-SG" style="font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #414a60;"><br />e. </span><span style="font-size: 10.5pt; font-family: '微软雅黑',sans-serif; mso-bidi-font-family: 微软雅黑; color: #414a60;">性格开朗，仪表端庄</span><span lang="EN-SG" style="font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #414a60;"><br />f. </span><span style="font-size: 10.5pt; font-family: '微软雅黑',sans-serif; mso-bidi-font-family: 微软雅黑; color: #414a60;">具有灵活性，可随时解决客户问题</span><span lang="EN-SG" style="font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #414a60;"><br />g. </span><span style="font-size: 10.5pt; font-family: '微软雅黑',sans-serif; mso-bidi-font-family: 微软雅黑; color: #414a60;">具有团队合作精神</span><span lang="EN-SG" style="font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #414a60;"><br />h. </span><span style="font-size: 10.5pt; font-family: '微软雅黑',sans-serif; mso-bidi-font-family: 微软雅黑; color: #414a60;">大学学历</span></p>
<p class="MsoNormal" style="line-height: 2; background: white;"><span lang="EN-SG" style="font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #414a60;"><br /></span><span style="font-size: 10.5pt; font-family: '微软雅黑',sans-serif; mso-bidi-font-family: 微软雅黑; color: #414a60;">理想人选</span><span lang="EN-SG" style="font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #414a60;"><br />a. </span><span style="font-size: 10.5pt; font-family: '微软雅黑',sans-serif; mso-bidi-font-family: 微软雅黑; color: #414a60;">有组织和管理活动（如建立联系）的能力</span><span lang="EN-SG" style="font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #414a60;"><br />b. </span><span style="font-size: 10.5pt; font-family: '微软雅黑',sans-serif; mso-bidi-font-family: 微软雅黑; color: #414a60;">了解各种营销策略</span></p>
<p class="MsoNormal" style="line-height: 2; background: white;"><span lang="EN-SG" style="font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #414a60;"><br /></span><span style="font-size: 10.5pt; font-family: '微软雅黑',sans-serif; mso-bidi-font-family: 微软雅黑; color: #414a60;">要求：</span><span lang="EN-SG" style="font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #414a60;"><br />1. </span><span style="font-size: 10.5pt; font-family: '微软雅黑',sans-serif; mso-bidi-font-family: 微软雅黑; color: #414a60;">有空乘经验，高端客户经验、活动策划经验、市场推广经验、酒店客户经理经验的优先考虑；</span><span lang="EN-SG" style="font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #414a60;"><br />2. </span><span style="font-size: 10.5pt; font-family: '微软雅黑',sans-serif; mso-bidi-font-family: 微软雅黑; color: #414a60;">英语六级或同等水平以上；</span><span lang="EN-SG" style="font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #414a60;"><br />3. </span><span style="font-size: 10.5pt; font-family: '微软雅黑',sans-serif; mso-bidi-font-family: 微软雅黑; color: #414a60;">两年以上工作经验；</span><span lang="EN-SG" style="font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #414a60;"><br />4. </span><span style="font-size: 10.5pt; font-family: '微软雅黑',sans-serif; mso-bidi-font-family: 微软雅黑; color: #414a60;">北京常住人口优先考虑。</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 54pt; line-height: 2;"><span lang="EN-SG" style="font-size: 10.5pt; font-family: '微软雅黑',sans-serif; mso-bidi-font-family: 微软雅黑; color: #414a60;"> </span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height: 2;"><span lang="EN-SG" style="font-size: 10.5pt; font-family: '微软雅黑',sans-serif; mso-bidi-font-family: 微软雅黑; color: #414a60;">3.<span style="mso-spacerun: yes;"> </span>Application Process</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height: 2;"><span lang="EN-SG" style="font-size: 10.5pt; font-family: '微软雅黑',sans-serif; mso-bidi-font-family: 微软雅黑; color: #414a60;">Interested applications are to email their full resume (Name+Position), copies of relevant certificates and testimonies to the following personnel </span><span class="MsoHyperlink"><span lang="EN-SG" style="font-size: 10.5pt; font-family: '微软雅黑',sans-serif; mso-bidi-font-family: 微软雅黑;"><a href="mailto:SQCN_Recruitment@singaporeair.com.sg">SQCN_Recruitment@singaporeair.com.sg</a></span></span></p>
<p class="MsoNormal" style="line-height: 2;"><span lang="EN-SG"> </span></p>
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