澳门知名五星级酒店招聘Agent, Call Centre
职位详情
<p class="MsoNormal"><strong><span style="font-family: 宋体; color: #0000ff; font-size: 16pt;"><span style="font-family: Calibri;">Agent, </span></span></strong><strong><span style="font-family: 宋体; color: #0000ff; font-size: 16pt;"><span style="font-family: Calibri;">Call Centre</span></span></strong></p>
<p class="MsoNormal"><strong><span style="font-family: 宋体; font-size: 12pt;"><span style="font-family: Calibri;">Base:</span></span></strong><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;"><span style="font-family: Calibri;">Macau</span></span></p>
<p class="MsoNormal"><strong><span style="font-family: 宋体; font-size: 12pt;"><span style="font-family: Calibri;">Age</span></span></strong><strong><span style="font-family: 宋体; font-size: 12pt;"><span style="font-family: Calibri;">:</span></span></strong><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;"><span style="font-family: Calibri;">Above 2</span></span><span style="mso-spacerun: 'yes'; font-family: Calibri; mso-fareast-font-family: 宋体; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;">1</span></p>
<p class="MsoNormal"><strong><span style="font-family: 宋体; font-size: 12pt;"><span style="font-family: Calibri;">Salary</span></span></strong><strong><span style="font-family: 宋体; font-size: 12pt;"><span style="font-family: Calibri;">:</span></span></strong><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;"><span style="font-family: Calibri;">Around 1</span></span><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;"><span style="font-family: Calibri;">70</span></span><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;"><span style="font-family: Calibri;">00 mop</span></span></p>
<p class="MsoNormal"><strong><span style="font-family: 宋体; font-size: 12pt;"><span style="font-family: Calibri;">Qualifications</span></span></strong></p>
<p class="MsoNormal"><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;">·</span><span style="mso-spacerun: 'yes'; font-family: Calibri; mso-fareast-font-family: 宋体; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;">Relevant experience within a Call Centre or Contact Centre environment</span><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;"><span style="font-family: Calibri;">.</span></span></p>
<p class="15"><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;">·</span><span style="mso-spacerun: 'yes'; font-family: Calibri; mso-fareast-font-family: 宋体; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;">Relevant customer service experience with Sales background is beneficial</span><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;"><span style="font-family: Calibri;">.</span></span></p>
<p class="15"><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;">·</span><span style="mso-spacerun: 'yes'; font-family: Calibri; mso-fareast-font-family: 宋体; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;">High school degree, college education in Hospitality or related field preferred</span><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;"><span style="font-family: Calibri;">.</span></span></p>
<p class="15"><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;">·</span><span style="mso-spacerun: 'yes'; font-family: Calibri; mso-fareast-font-family: 宋体; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;">Great communication skills as well as ability to work with others in close manner</span><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;"><span style="font-family: Calibri;">.</span></span></p>
<p class="15"><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;">·</span><span style="mso-spacerun: 'yes'; font-family: Calibri; mso-fareast-font-family: 宋体; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;">Ability to understand and execute complex written and verbal instructions</span><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;"><span style="font-family: Calibri;">.</span></span></p>
<p class="15"><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;">·</span><span style="mso-spacerun: 'yes'; font-family: Calibri; mso-fareast-font-family: 宋体; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;">Able to deliver excellent customer service, externally and internally</span><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;"><span style="font-family: Calibri;">.</span></span></p>
<p class="15"><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;">·</span><span style="mso-spacerun: 'yes'; font-family: Calibri; mso-fareast-font-family: 宋体; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;">Able to react effectively and calmly in emergencies</span><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;"><span style="font-family: Calibri;">.</span></span></p>
<p class="MsoNormal"><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;">·</span><span style="mso-spacerun: 'yes'; font-family: Calibri; mso-fareast-font-family: 宋体; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;">Able to maintain customer confidentiality</span><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;"><span style="font-family: Calibri;">.</span></span></p>
<p class="MsoNormal"><strong><span style="font-family: 宋体; font-size: 12pt;"><span style="font-family: Calibri;">Language</span></span></strong></p>
<p class="MsoNormal"><span style="color: #e67e23;"><strong><u><span style="font-family: 宋体; font-size: 12pt;"><span style="font-family: Calibri;">Good command of written and spoken English and C</span></span></u><u><span style="font-family: Calibri; font-size: 12pt;">antonese</span></u><u><span style="font-family: 宋体; font-size: 12pt;"><span style="font-family: Calibri;">.</span></span></u></strong></span><u></u></p>
<p class="MsoNormal"><strong><span style="font-family: 宋体; font-size: 12pt;"><span style="font-family: Calibri;">Job Summary</span></span></strong></p>
<p class="MsoNormal"><span style="mso-spacerun: 'yes'; font-family: Calibri; mso-fareast-font-family: 宋体; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;">The Agent would be learning multiple skills to perform tasks through telephone and emails for the below functional units for the hotels and properties.</span></p>
<p class="MsoNormal"><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;">·</span><span style="mso-spacerun: 'yes'; font-family: Calibri; mso-fareast-font-family: 宋体; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;">TeleServices – Guestroom calls of hotels, general enquiries from the property mainlines, table reservations, order taking for in-room dining, and calls from internal departments…etc.</span></p>
<p class="MsoNormal"><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;">·</span><span style="mso-spacerun: 'yes'; font-family: Calibri; mso-fareast-font-family: 宋体; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;">TeleSales – Room reservations and entertainment ticketing</span><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;"><span style="font-family: Calibri;">.</span></span></p>
<p class="MsoNormal"><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;"> </span><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;"> </span></p>
<p class="MsoNormal"><strong><span style="font-family: 宋体; color: #0000ff; font-size: 16pt;"> </span></strong></p>
<p class="MsoNormal"><strong><span style="font-family: 宋体; color: #0000ff; font-size: 16pt;"> </span></strong></p>
<p class="MsoNormal"><strong><span style="font-family: 宋体; font-size: 12pt;"> </span></strong></p>
<p class="MsoNormal"><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;"><span style="font-family: 宋体;">报名方式：北京</span><span style="font-family: Calibri;">FASCO</span><span style="font-family: 宋体;">官网线上报名</span></span></p>
<p class="MsoNormal"><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;"><span style="font-family: 宋体;">线上报名时间：即日起至</span><span style="font-family: Calibri;">202</span></span><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;"><span style="font-family: Calibri;">5</span></span><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;">年</span><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;"><span style="font-family: Calibri;">10</span></span><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;">月</span><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;"><span style="font-family: Calibri;">23</span></span><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;">日</span><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;">中</span><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;"><span style="font-family: 宋体;">午</span><span style="font-family: Calibri;">1</span></span><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;"><span style="font-family: Calibri;">2:</span></span><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;"><span style="font-family: Calibri;">00</span><span style="font-family: 宋体;">（北京时间）</span></span></p>
<p class="MsoNormal"><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;">面试</span><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;">安排</span><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;">：完成报名并收到邀请面试邮件的考生，</span><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;">需回传全身及半身照片方</span><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;">可参加视频面试</span></p>
<p class="MsoNormal"><span style="mso-spacerun: 'yes'; font-family: Calibri; mso-fareast-font-family: 宋体; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;"> </span></p>
<p class="MsoNormal" style="text-indent: 24.0000pt; mso-char-indent-count: 2.0000;"><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;"><span style="font-family: 宋体;">如您对职位感兴趣，请尽快前往北京</span><span style="font-family: Calibri;">FASCO</span><span style="font-family: 宋体;">官方网站：</span></span><a href="http://www.fasco.com.xn--cn,fasco,-d57n6pf36am1ccyaz5ahcz36eca664sdmau4ela6566a0a328aysbo10gius9wfva9441eea35dr27afa9201bulcwzeoz9bj1ewqiia022abpt802acbivq2avnb7a3619cml8diba822jyw2a./"><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;"><span style="font-family: Calibri;">www.fasco.com.cn </span></span></a><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;"><span style="font-family: 宋体;">招聘求职页面完成在线申请步骤，我们将审核在</span><span style="font-family: Calibri;">FASCO</span><span style="font-family: 宋体;">网站报名的考生简历，符合要求的考生将会被邀请参加面试。</span></span><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;"> </span></p>
<p class="MsoNormal" style="text-indent: 24.0000pt; mso-char-indent-count: 2.0000;"><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;">本次招聘及劳务输出手续将通过</span><strong><u><span style="font-family: 宋体; font-size: 12pt;">北京外航（澳门）职业介绍所有限公司</span></u></strong><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;">组织与办理。</span></p>
<p class="MsoNormal" style="text-indent: 24.0000pt; mso-char-indent-count: 2.0000;"><span style="mso-spacerun: 'yes'; font-family: Calibri; mso-fareast-font-family: 宋体; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;"> </span></p>
<p class="MsoNormal"><span style="mso-spacerun: 'yes'; font-family: Calibri; mso-fareast-font-family: 宋体; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;"> </span></p>
<p class="MsoNormal" style="text-align: right;" align="right"><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;">北京外航服务有限责任公司</span></p>
<p class="MsoNormal" style="text-align: right;" align="right"><span style="mso-spacerun: 'yes'; font-family: 宋体; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Times New Roman'; font-size: 12.0000pt; mso-font-kerning: 1.0000pt;">北京外航（澳门）职业介绍所</span></p>
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