北京外航服务有限责任公司-招聘求职

马来西亚航空公司北京办事处招聘 Assistant Station Head Beijing

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<img src="http://10.201.0.12:8081/images/20240126165100935362.jpg" alt="" width="1430" height="585" /> JOB DESCRIPTION <table class="MsoTableGrid" style="border-collapse: collapse; border: none; mso-border-alt: solid windowtext .5pt; mso-yfti-tbllook: 1184; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt;" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr style="mso-yfti-irow: 0; mso-yfti-firstrow: yes;"> <td style="width: 117.2pt; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="156"> Job Title </td> <td style="width: 350.3pt; border: solid windowtext 1.0pt; border-left: none; mso-border-left-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="467"> Assistant Station Head </td> </tr> <tr style="mso-yfti-irow: 1;"> <td style="width: 117.2pt; border: solid windowtext 1.0pt; border-top: none; mso-border-top-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="156"> Reporting To </td> <td style="width: 350.3pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-top-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="467"> Station Head </td> </tr> <tr style="mso-yfti-irow: 2;"> <td style="width: 117.2pt; border: solid windowtext 1.0pt; border-top: none; mso-border-top-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="156"> Department </td> <td style="width: 350.3pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-top-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="467"> Airport Services </td> </tr> <tr style="mso-yfti-irow: 3; mso-yfti-lastrow: yes;"> <td style="width: 117.2pt; border: solid windowtext 1.0pt; border-top: none; mso-border-top-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="156"> Region </td> <td style="width: 350.3pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-top-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="467"> China & north Asia </td> </tr> </tbody> </table> <a name="96c97c88-7b70-4122-8b9c-ae46c5673c57"></a>Assistant Station Head is responsible and accountable to support and assist SH to manage, plan and monitor the overall ground operations at the respective station to ensure Malaysia Airlines operates in a safe, secure and in full compliance with all regulatory requirements, company policies, and SOPs. Assistant Station Head is also responsible to assist SH to ensure consistent service delivery in accordance with the company’s set service standards and meet or exceed the company’s KPIs related to On-Time Performance (OTP), Mishandle Baggage (MHB), Document Violation, Customer Satisfaction Index (CSI) and financial targets. <a name="2cd09c03-af25-447a-b17b-d553faf8d0bc"></a><a name="d1492d94-5c53-46c2-a621-c71de9dfafd1"></a><a name="5c79557f-d9bd-4e28-8995-553c60e329ca"></a>· Location Beijing · Responsibilities <a name="26feeb8e-b759-4c65-89c3-1d49f0569d7f"></a> Overview of Roles and Responsibilities A. Assistant Station Head is generally responsible to support Station Head for the airline’s overall ground operations at the airport. B. Assistant Station Head is generally responsible to support Station Head to ensure the airline’s ground operations are in full compliance to all safety, security, regulatory requirement and all airline’s policies, procedures and operating manual. C. Assistant Station Head is generally to undertake an oversight function on all outsourced functions perform by appointed GSP and vendors. D. Assistant Station Head is responsible to support Station Head to ensure delivery of all airline’s products and services at all ground customer touchpoints consistently meet and exceed the service quality target set. E. Assistant Station Head is also responsible to support SH for all other aspects of the airport operations such as Documentation, Record Keeping, Training, Manpower, GSP Performance, GSP Contract and SLA, Customer Service, Risk Management, Operations, Disruption, Crisis, Stakeholders Engagement and Communication, Financial, Reporting, and other relevant functions. F. The details of the specific responsibilities and functions are further stated below. · Minimum qualifications and experience 1. Degree in any field with at least 1 year of working experience, or 2. Diploma in any field with at least 2 years of working experience, or 3. High School Certificate or equivalent with at least 3 years of working experience in any relevant field, or 4. Must have at least 7 years of relevant working experience and exhibit sufficient knowledge, experience and capability to carry out the functions and responsibility of a Station Head during the interview process. Any application please send your resume to <a href="mailto:jing.zhang@malaysiaairlines.com">jing.zhang@malaysiaairlines.com</a> and wong.chunkit@malaysiaairlines.com before 25 Feb 2023.

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