马来西亚航空公司北京办事处招聘 Assistant Station Head Beijing
职位详情
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<p class="MsoNormal" style="text-align: justify; text-justify: inter-ideograph; mso-layout-grid-align: none;"><strong><span lang="EN-US" style="font-size: 10.0pt; line-height: 107%; font-family: 'Arial',sans-serif; mso-fareast-font-family: FreeSansBold;">JOB DESCRIPTION</span></strong></p>
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<p class="MsoNormal" style="margin-bottom: .0001pt; text-align: justify; text-justify: inter-ideograph; line-height: normal; mso-layout-grid-align: none; text-autospace: none;"><strong><span lang="EN-US" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: FreeSansBold;">Assistant Station Head</span></strong></p>
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<p class="MsoNormal" style="margin-bottom: .0001pt; text-align: justify; text-justify: inter-ideograph; line-height: normal; mso-layout-grid-align: none; text-autospace: none;"><strong><span lang="EN-US" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: FreeSansBold;">Station Head </span></strong></p>
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<p class="MsoNormal" style="margin-bottom: .0001pt; text-align: justify; text-justify: inter-ideograph; line-height: normal; mso-layout-grid-align: none; text-autospace: none;"><strong><span lang="EN-US" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: FreeSansBold;">Department</span></strong></p>
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<p class="MsoNormal" style="margin-bottom: .0001pt; text-align: justify; text-justify: inter-ideograph; line-height: normal; mso-layout-grid-align: none; text-autospace: none;"><strong><span lang="EN-US" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: FreeSansBold;">Airport Services</span></strong></p>
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<p class="MsoNormal" style="margin-bottom: .0001pt; text-align: justify; text-justify: inter-ideograph; line-height: normal; mso-layout-grid-align: none; text-autospace: none;"><strong><span lang="EN-US" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: FreeSansBold;">China & north Asia</span></strong></p>
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<p class="MsoNormal" style="margin-bottom: .0001pt; line-height: normal; background: white;"><strong><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;"> </span></strong></p>
<p class="MsoNormal" style="margin-bottom: .0001pt; text-align: justify; text-justify: inter-ideograph; line-height: normal; background: white;"><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;"> </span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify; line-height: 2; background: white;"><a name="96c97c88-7b70-4122-8b9c-ae46c5673c57"></a><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;">Assistant Station Head is responsible and accountable to support and assist SH to manage, plan and monitor the overall ground operations at the respective station to ensure Malaysia Airlines operates in a safe, secure and in full compliance with all regulatory requirements, company policies, and SOPs. Assistant Station Head is also responsible to assist SH to ensure consistent service delivery in accordance with the company’s set service standards and meet or exceed the company’s KPIs related to On-Time Performance (OTP), Mishandle Baggage (MHB), Document Violation, Customer Satisfaction Index (CSI) and financial targets.</span></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify; line-height: 2; background: white;"><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;"> </span></p>
<p class="MsoListParagraphCxSpFirst" style="margin-bottom: 0.0001pt; text-align: justify; text-indent: -18pt; line-height: 2; background: white;"><a name="2cd09c03-af25-447a-b17b-d553faf8d0bc"></a><a name="d1492d94-5c53-46c2-a621-c71de9dfafd1"></a><a name="5c79557f-d9bd-4e28-8995-553c60e329ca"></a><!-- [if !supportLists]--><span lang="EN-US" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><u><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;">Location <span style="mso-spacerun: yes;"> </span></span></u></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-bottom: 0.0001pt; text-align: justify; line-height: 2; background: white;"><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;">Beijing <span style="mso-spacerun: yes;"> </span></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-bottom: 0.0001pt; text-align: justify; line-height: 2; background: white;"><u><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;"><span style="text-decoration: none;"> </span></span></u></p>
<p class="MsoListParagraphCxSpLast" style="margin-bottom: 0.0001pt; text-align: justify; text-indent: -18pt; line-height: 2; background: white;"><!-- [if !supportLists]--><span lang="EN-US" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><u><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;">Responsibilities</span></u></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify; line-height: 2; background: white;"><span lang="EN-US" style="font-size: 5.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;"> </span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 33.6pt; text-align: justify; line-height: 2; background: white;"><a name="26feeb8e-b759-4c65-89c3-1d49f0569d7f"></a><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: 等线; color: black; mso-fareast-language: ZH-CN;"> </span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 13.5pt; text-align: justify; line-height: 2; background: white;"><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;"><span style="mso-spacerun: yes;"> </span>Overview of Roles and Responsibilities</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 16.8pt; text-align: justify; line-height: 2; background: white;"><span lang="EN-US" style="font-size: 5.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;"> </span></p>
<p class="MsoListParagraphCxSpFirst" style="margin: 0cm 0cm 0.0001pt 31.5pt; text-align: justify; text-indent: -18pt; line-height: 2; background: white;"><!-- [if !supportLists]--><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial; color: black;"><span style="mso-list: Ignore;">A.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;">Assistant Station Head is generally responsible to support Station Head for the airline’s overall ground operations at the airport.</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0.0001pt 31.5pt; text-align: justify; text-indent: -18pt; line-height: 2; background: white;"><!-- [if !supportLists]--><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial; color: black;"><span style="mso-list: Ignore;">B.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;">Assistant Station Head is generally responsible to support Station Head to ensure the airline’s ground operations are in full compliance to all safety, security, regulatory requirement and all airline’s policies, procedures and operating manual.</span></p>
<p class="MsoListParagraphCxSpLast" style="margin: 0cm 0cm 0.0001pt 31.5pt; text-align: justify; text-indent: -18pt; line-height: 2; background: white;"><!-- [if !supportLists]--><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial; color: black;"><span style="mso-list: Ignore;">C.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;">Assistant Station Head is generally to undertake an oversight function on all outsourced functions perform by appointed GSP and vendors.</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 33.6pt; text-align: justify; text-indent: -18pt; line-height: 2; background: white;"><!-- [if !supportLists]--><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial; color: black;"><span style="mso-list: Ignore;">D.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;">Assistant Station Head is responsible to support Station Head to ensure delivery of all airline’s products and services at all ground customer touchpoints consistently meet and exceed the service quality target set.</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 33.6pt; text-align: justify; text-indent: -18pt; line-height: 2; background: white;"><!-- [if !supportLists]--><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial; color: black;"><span style="mso-list: Ignore;">E.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;">Assistant Station Head is also responsible to support SH for all other aspects of the airport operations such as Documentation, Record Keeping, Training, Manpower, GSP Performance, GSP Contract and SLA, Customer Service, Risk Management, Operations, Disruption, Crisis, Stakeholders Engagement and Communication, Financial, Reporting, and other relevant functions.</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 33.6pt; text-align: justify; text-indent: -18pt; line-height: 2; background: white;"><!-- [if !supportLists]--><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial; color: black;"><span style="mso-list: Ignore;">F.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;">The details of the specific responsibilities and functions are further stated below.</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 33.6pt; text-align: justify; line-height: 2; background: white;"><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;"> </span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 33.6pt; text-align: justify; line-height: 2; background: white;"><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;"> </span></p>
<p class="MsoListParagraph" style="margin-bottom: 0.0001pt; text-align: justify; text-indent: -18pt; line-height: 2; background: white;"><!-- [if !supportLists]--><span lang="EN-US" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><u><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;">Minimum qualifications and experience</span></u></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify; line-height: 2; background: white;"><span lang="EN-US" style="font-size: 5.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;"> </span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 16.8pt; text-align: justify; text-indent: -7.8pt; line-height: 2; background: white;"><!-- [if !supportLists]--><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial; color: black;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;">Degree in any field with at least 1 year of working experience, or</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 16.8pt; text-align: justify; text-indent: -7.8pt; line-height: 2; background: white;"><!-- [if !supportLists]--><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial; color: black;"><span style="mso-list: Ignore;">2.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;">Diploma in any field with at least 2 years of working experience, or</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 16.8pt; text-align: justify; text-indent: -7.8pt; line-height: 2; background: white;"><!-- [if !supportLists]--><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial; color: black;"><span style="mso-list: Ignore;">3.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;">High School Certificate or equivalent with at least 3 years of working experience in any</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 16.8pt; text-align: justify; text-indent: 19.2pt; line-height: 2; background: white;"><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;">relevant field, or</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 16.8pt; text-align: justify; text-indent: -7.8pt; line-height: 2; background: white;"><!-- [if !supportLists]--><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial; color: black;"><span style="mso-list: Ignore;">4.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;">Must have at least 7 years of relevant working experience and exhibit sufficient</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 16.8pt; text-align: justify; text-indent: 19.2pt; line-height: 2; background: white;"><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;">knowledge, experience and capability to carry out the functions and responsibility of a</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 16.8pt; text-align: justify; text-indent: 19.2pt; line-height: 2; background: white;"><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;">Station Head during the interview process.</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 16.8pt; text-align: justify; text-indent: 19.2pt; line-height: 2; background: white;"><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;"> </span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 16.8pt; text-align: justify; text-indent: 19.2pt; line-height: 2; background: white;"><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;">Any application please send your resume<span style="mso-spacerun: yes;"> </span>to </span><span class="MsoHyperlink"><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman';"><a href="mailto:jing.zhang@malaysiaairlines.com">jing.zhang@malaysiaairlines.com</a></span></span><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;"> and<span style="mso-spacerun: yes;"> </span>wong.chunkit@malaysiaairlines.com before 25</span><span lang="EN-US" style="font-family: 等线; mso-bidi-font-family: Arial; color: black; mso-fareast-language: ZH-CN;"> Feb 2023</span><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;">.</span></p>
<p class="MsoNormal" style="text-align: justify; text-justify: inter-ideograph; line-height: normal; background: white; margin: 0cm 0cm .0001pt 33.6pt;"><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;"> </span></p>
<p class="MsoNormal" style="text-align: justify; text-justify: inter-ideograph; line-height: normal; background: white; margin: 0cm 0cm .0001pt 33.6pt;"><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black;"> </span></p>
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