新加坡航空公司北京办事处招聘Priority Passenger Service Assistant/Executive
职位详情
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height: 2; text-align: left;"><strong><span lang="EN-SG" style="font-family: 'Helvetica-Bold',sans-serif; mso-bidi-font-family: Helvetica-Bold; color: black;">PPS Executive (Based in Beijing)</span></strong></p>
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height: 2; text-align: left;"><strong><span lang="EN-SG" style="font-family: 'Helvetica-Bold',sans-serif; mso-bidi-font-family: Helvetica-Bold; color: black;"> </span></strong></p>
<p class="MsoListParagraphCxSpFirst" style="margin-bottom: 0.0001pt; line-height: 2; text-align: left;"><span lang="EN-SG" style="font-family: 'Helvetica',sans-serif; mso-bidi-font-family: Helvetica; color: black;"> </span></p>
<p class="MsoListParagraphCxSpLast" style="margin-bottom: 0.0001pt; text-indent: -18pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><strong><span lang="EN-SG" style="font-family: 'Helvetica-Bold',sans-serif; mso-fareast-font-family: Helvetica-Bold; mso-bidi-font-family: Helvetica-Bold; color: black;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span></strong><!--[endif]--><strong><span lang="EN-SG" style="font-family: 'Helvetica-Bold',sans-serif; mso-bidi-font-family: Helvetica-Bold; color: black;">Job Scope</span></strong></p>
<p class="MsoNormal" style="margin: 3pt 0cm 0.0001pt 90pt; text-indent: -36pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-SG" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">a.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-SG" style="font-family: 'Arial',sans-serif; mso-bidi-font-family: Arial; mso-bidi-theme-font: minor-bidi;">Engage PPS Club members, especially high-value customers in China to deliver personalised, proactive and enhanced service experience.</span></p>
<p class="MsoNormal" style="margin: 3pt 0cm 0.0001pt 90pt; text-indent: -36pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-SG" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">b.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-SG" style="font-family: 'Arial',sans-serif; mso-bidi-font-family: Arial; mso-bidi-theme-font: minor-bidi;">PPS Club events management for the purpose of hosting and interacting with members. Establish close rapport with members through face-to-face interaction</span></p>
<p class="MsoNormal" style="margin: 3pt 0cm 3pt 90pt; text-indent: -36pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-SG" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">c.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-SG" style="font-family: 'Arial',sans-serif; mso-bidi-font-family: Arial; mso-bidi-theme-font: minor-bidi;">Complaint resolution and to reach</span><span lang="EN-SG" style="font-family: 'Arial',sans-serif;"> closure of customer complaints through quality responses and service recovery, where appropriate.</span></p>
<p class="MsoNormal" style="margin: 3pt 0cm 3pt 90pt; text-indent: -36pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-SG" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">d.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-bidi-font-family: Arial; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US;">Assist with research of membership profile and </span><span lang="EN-SG" style="font-family: 'Arial',sans-serif; mso-bidi-font-family: Arial; mso-bidi-theme-font: minor-bidi;">growing the number of China-based PPS </span></p>
<p class="MsoListParagraphCxSpFirst" style="margin: 0cm 0cm 0.0001pt 90pt; text-indent: -36pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-SG" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">e.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-US" style="font-family: 'Arial',sans-serif; mso-bidi-font-family: Arial; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US;">Coordinate relevant BUs to set up marketing campaigns </span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0.0001pt 90pt; text-indent: -36pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-SG" style="font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">f.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-SG" style="font-family: 'Arial',sans-serif; mso-bidi-font-family: Arial; mso-bidi-theme-font: minor-bidi;">Keep up to date with latest information and projects from Head Office</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0.0001pt 90pt; line-height: 2; text-align: left;"><span lang="EN-SG" style="font-family: 'Helvetica',sans-serif; mso-bidi-font-family: Helvetica; color: black;"> </span></p>
<p class="MsoListParagraphCxSpLast" style="margin-bottom: 0.0001pt; text-indent: -18pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><strong><span lang="EN-SG" style="font-family: 'Helvetica-Bold',sans-serif; mso-fareast-font-family: Helvetica-Bold; mso-bidi-font-family: Helvetica-Bold; color: black;"><span style="mso-list: Ignore;">2.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span></strong><!--[endif]--><strong><span lang="EN-SG" style="font-family: 'Helvetica-Bold',sans-serif; mso-bidi-font-family: Helvetica-Bold; color: black;">Candidate Requirements</span></strong></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 54pt; line-height: 2; text-align: left;"><strong><span lang="EN-SG" style="font-family: 'Helvetica',sans-serif; mso-bidi-font-family: Helvetica; color: black;">Essential</span></strong></p>
<p class="MsoListParagraphCxSpFirst" style="margin: 0cm 0cm 0.0001pt 90pt; text-indent: -36pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-SG" style="font-family: 'Helvetica',sans-serif; mso-fareast-font-family: Helvetica; mso-bidi-font-family: Helvetica; color: black;"><span style="mso-list: Ignore;">a.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-SG" style="font-family: 'Helvetica',sans-serif; mso-bidi-font-family: Helvetica; color: black;">Good command of oral and written English and Chinese</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0.0001pt 90pt; text-indent: -36pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-SG" style="font-family: 'Helvetica',sans-serif; mso-fareast-font-family: Helvetica; mso-bidi-font-family: Helvetica; color: black;"><span style="mso-list: Ignore;">b.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-SG" style="font-family: 'Helvetica',sans-serif; mso-bidi-font-family: Helvetica; color: black;">Effective communication skills over the phone and email</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0.0001pt 90pt; text-indent: -36pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-SG" style="font-family: 'Helvetica',sans-serif; mso-fareast-font-family: Helvetica; mso-bidi-font-family: Helvetica; color: black;"><span style="mso-list: Ignore;">c.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-SG" style="font-family: 'Helvetica',sans-serif; mso-bidi-font-family: Helvetica; color: black;">Attuned to quality customer service</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0.0001pt 90pt; text-indent: -36pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-SG" style="font-family: 'Helvetica',sans-serif; mso-fareast-font-family: Helvetica; mso-bidi-font-family: Helvetica; color: black;"><span style="mso-list: Ignore;">d.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-SG" style="font-family: 'Helvetica',sans-serif; mso-bidi-font-family: Helvetica; color: black;">Strong adaptability and problem-solving skills</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0.0001pt 90pt; text-indent: -36pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-SG" style="font-family: 'Helvetica',sans-serif; mso-fareast-font-family: Helvetica; mso-bidi-font-family: Helvetica; color: black;"><span style="mso-list: Ignore;">e.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-SG" style="font-family: 'Helvetica',sans-serif; mso-bidi-font-family: Helvetica; color: black;">Pleasant disposition and well-groomed </span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0.0001pt 90pt; text-indent: -36pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-SG" style="font-family: 'Helvetica',sans-serif; mso-fareast-font-family: Helvetica; mso-bidi-font-family: Helvetica; color: black;"><span style="mso-list: Ignore;">f.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-SG" style="font-family: 'Helvetica',sans-serif; mso-bidi-font-family: Helvetica; color: black;">Is flexible and readily available to resolve client issues</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0.0001pt 90pt; text-indent: -36pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-SG" style="font-family: 'Helvetica',sans-serif; mso-fareast-font-family: Helvetica; mso-bidi-font-family: Helvetica; color: black;"><span style="mso-list: Ignore;">g.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-SG" style="font-family: 'Helvetica',sans-serif; mso-bidi-font-family: Helvetica; color: black;">Is a team-player</span></p>
<p class="MsoListParagraphCxSpLast" style="margin: 0cm 0cm 0.0001pt 90pt; text-indent: -36pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-SG" style="font-family: 'Helvetica',sans-serif; mso-fareast-font-family: Helvetica; mso-bidi-font-family: Helvetica; color: black;"><span style="mso-list: Ignore;">h.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-SG" style="font-family: 'Helvetica',sans-serif; mso-bidi-font-family: Helvetica; color: black;">University degree</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 54pt; line-height: 2; text-align: left;"><strong><span lang="EN-SG" style="font-family: 'Helvetica',sans-serif; mso-bidi-font-family: Helvetica; color: black;">Desirable</span></strong></p>
<p class="MsoListParagraphCxSpFirst" style="margin: 0cm 0cm 0.0001pt 72pt; text-indent: -18pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-SG" style="font-family: 'Helvetica',sans-serif; mso-fareast-font-family: Helvetica; mso-bidi-font-family: Helvetica; color: black;"><span style="mso-list: Ignore;">a.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-SG" style="font-family: 'Helvetica',sans-serif; mso-bidi-font-family: Helvetica; color: black;">Ability </span><span lang="EN-US" style="font-family: 'Helvetica',sans-serif; mso-bidi-font-family: Helvetica; color: black; mso-ansi-language: EN-US;">to organize and manage</span><span lang="EN-SG" style="font-family: 'Helvetica',sans-serif; mso-bidi-font-family: Helvetica; color: black;"> events (e.g. networking)</span></p>
<p class="MsoListParagraphCxSpLast" style="margin: 0cm 0cm 0.0001pt 72pt; text-indent: -18pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-SG" style="font-family: 'Helvetica',sans-serif; mso-fareast-font-family: Helvetica; mso-bidi-font-family: Helvetica; color: black;"><span style="mso-list: Ignore;">b.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-SG" style="font-family: 'Helvetica',sans-serif; mso-bidi-font-family: Helvetica; color: black;">Knowledge of various marketing tactics</span></p>
<p class="MsoListParagraphCxSpLast" style="margin: 0cm 0cm 0.0001pt 72pt; text-indent: -18pt; line-height: 2; text-align: left;"> </p>
<p class="MsoListParagraphCxSpLast" style="margin: 0cm 0cm 0.0001pt 72pt; text-indent: -18pt; line-height: 2;"><span style="font-family: Helvetica, sans-serif;">要求：</span></p>
<p class="MsoListParagraphCxSpLast" style="margin: 0cm 0cm 0.0001pt 72pt; text-indent: -18pt; line-height: 2;"><span style="font-family: Helvetica, sans-serif;"> </span></p>
<p class="MsoListParagraphCxSpLast" style="margin: 0cm 0cm 0.0001pt 72pt; text-indent: -18pt; line-height: 2;"><span style="font-family: Helvetica, sans-serif;">有高端客户运营经验、活动策划经验、市场推广经验、酒店客户经理经验及空乘经验的优先考虑；</span></p>
<p class="MsoListParagraphCxSpLast" style="margin: 0cm 0cm 0.0001pt 72pt; text-indent: -18pt; line-height: 2;"><span style="font-family: Helvetica, sans-serif;">英语六级或同等水平及以上；</span></p>
<p class="MsoListParagraphCxSpLast" style="margin: 0cm 0cm 0.0001pt 72pt; text-indent: -18pt; line-height: 2;"><span style="font-family: Helvetica, sans-serif;">两年以上工作经验；</span></p>
<p class="MsoListParagraphCxSpLast" style="margin: 0cm 0cm 0.0001pt 72pt; text-indent: -18pt; line-height: 2;"><span style="font-family: Helvetica, sans-serif;">北京常住人口优先考虑。</span></p>
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<p class="MsoListParagraphCxSpLast" style="margin: 0cm 0cm 0.0001pt 72pt; text-indent: -18pt; line-height: 2;"><span style="font-family: Helvetica, sans-serif;"> </span></p>
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<p class="MsoListParagraphCxSpLast" style="margin: 0cm 0cm 0.0001pt 72pt; text-indent: -18pt; line-height: 2;"><span style="font-family: Helvetica, sans-serif;">简历发送至邮箱：SQCN_Recruitment@singaporeair.com.sg </span></p>
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