<p class="MsoNormal" style="line-height: 1.8;"><strong><span lang="EN-US" style="font-size: 16.0pt; color: blue;">Agent, Call Centre</span></strong></p> <p class="MsoNormal" style="line-height: 1.8;"><strong><span lang="EN-US" style="font-size: 12.0pt;">Base:</span></strong><span lang="EN-US" style="font-size: 12.0pt;">Macau</span></p> <p class="MsoNormal" style="line-height: 1.8;"><strong><span lang="EN-US" style="font-size: 12.0pt;">Age:</span></strong><span lang="EN-US" style="font-size: 12.0pt;">Above 21</span></p> <p class="MsoNormal" style="line-height: 1.8;"><strong><span lang="EN-US" style="font-size: 12.0pt;">Salary:</span></strong><span lang="EN-US" style="font-size: 12.0pt;">Around 16500 mop</span></p> <p class="MsoNormal" style="line-height: 1.8;"><strong><span lang="EN-US" style="font-size: 12.0pt;">Qualifications</span></strong></p> <p class="MsoNormal" style="line-height: 1.8;"><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">·</span><span lang="EN-US" style="font-size: 12.0pt;">Relevant experience within a Call Centre or Contact Centre environment.</span></p> <p class="MsoListParagraphCxSpFirst" style="margin-left: 0cm; line-height: 1.8;"><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">·</span><span lang="EN-US" style="font-size: 12.0pt;">Relevant customer service experience with Sales background is beneficial.</span></p> <p class="MsoListParagraphCxSpMiddle" style="margin-left: 0cm; line-height: 1.8;"><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">·</span><span lang="EN-US" style="font-size: 12.0pt;">High school degree, college education in Hospitality or related field preferred.</span></p> <p class="MsoListParagraphCxSpMiddle" style="margin-left: 0cm; line-height: 1.8;"><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">·</span><span lang="EN-US" style="font-size: 12.0pt;">Great communication skills as well as ability to work with others in close manner.</span></p> <p class="MsoListParagraphCxSpMiddle" style="margin-left: 0cm; line-height: 1.8;"><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">·</span><span lang="EN-US" style="font-size: 12.0pt;">Ability to understand and execute complex written and verbal instructions.</span></p> <p class="MsoListParagraphCxSpMiddle" style="margin-left: 0cm; line-height: 1.8;"><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">·</span><span lang="EN-US" style="font-size: 12.0pt;">Able to deliver excellent customer service, externally and internally.</span></p> <p class="MsoListParagraphCxSpLast" style="margin-left: 0cm; line-height: 1.8;"><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">·</span><span lang="EN-US" style="font-size: 12.0pt;">Able to react effectively and calmly in emergencies.</span></p> <p class="MsoNormal" style="line-height: 1.8;"><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">·</span><span lang="EN-US" style="font-size: 12.0pt;">Able to maintain customer confidentiality.</span></p> <p class="MsoNormal" style="line-height: 1.8;"><strong><span lang="EN-US" style="font-size: 12.0pt;">Language</span></strong></p> <p class="MsoNormal" style="line-height: 1.8;"><u><span lang="EN-US" style="font-size: 12.0pt;">Good command of written and spoken English and Cantonese.</span></u></p> <p class="MsoNormal" style="line-height: 1.8;"><strong><span lang="EN-US" style="font-size: 12.0pt;">Job Summary</span></strong></p> <p class="MsoNormal" style="line-height: 1.8;"><span lang="EN-US" style="font-size: 12.0pt;">The Agent would be learning multiple skills to perform tasks through telephone and emails for the below functional units for the hotels and properties.</span></p> <p class="MsoNormal" style="line-height: 1.8;"><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">·</span><span lang="EN-US" style="font-size: 12.0pt;">TeleServices – Guestroom calls of hotels, general enquiries from the property mainlines, table reservations, order taking for in-room dining, and calls from internal departments…etc.</span></p> <p class="MsoNormal" style="line-height: 1.8;"><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">·</span><span lang="EN-US" style="font-size: 12.0pt;">TeleSales – Room reservations and entertainment ticketing.</span></p> <p class="MsoNormal" style="line-height: 1.8;"><span lang="EN-US" style="font-size: 12.0pt;"> </span></p> <p class="MsoNormal" style="line-height: 1.8;"><span lang="EN-US" style="font-size: 12.0pt;"> </span></p> <p class="MsoNormal" style="line-height: 1.8;"> </p> <p class="MsoNormal" style="line-height: 1.8;"><strong><span lang="EN-US" style="font-size: 12.0pt;"> </span></strong></p> <p class="MsoNormal" style="line-height: 1.8;"><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">报名方式：北京</span><span lang="EN-US" style="font-size: 12.0pt;">FASCO</span><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">官网线上报名</span></p> <p class="MsoNormal" style="line-height: 1.8;"><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">线上报名时间：即日起至</span><span lang="EN-US" style="font-size: 12.0pt;">2025</span><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">年</span><span lang="EN-US" style="font-size: 12.0pt;">5</span><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">月</span><span lang="EN-US" style="font-size: 12.0pt;">14</span><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">日中午</span><span lang="EN-US" style="font-size: 12.0pt;">12</span><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">：</span><span lang="EN-US" style="font-size: 12.0pt;">00</span><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">（北京时间）</span></p> <p class="MsoNormal" style="line-height: 1.8;"><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">面试安排：完成报名并收到邀请面试邮件的考生，需回传全身及半身照片方可参加视频面试</span></p> <p class="MsoNormal" style="line-height: 1.8;"><span lang="EN-US" style="font-size: 12.0pt;"> </span></p> <p class="MsoNormal" style="text-indent: 24pt; line-height: 1.8;"><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">如您对职位感兴趣，请尽快前往北京</span><span lang="EN-US" style="font-size: 12.0pt;">FASCO</span><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">官方网站：</span><span lang="EN-US" style="font-size: 12.0pt;"><a href="http://www.fasco.com.xn--cn,fasco,-d57n6pf36am1ccyaz5ahcz36eca664sdmau4ela6566a0a328aysbo10gius9wfva9441eea35dr27afa9201bulcwzeoz9bj1ewqiia022abpt802acbivq2avnb7a3619cml8diba822jyw2a./"><span style="color: windowtext; text-decoration: none; text-underline: none;">www.fasco.com.cn</span><span lang="EN-US" style="font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: windowtext; text-decoration: none; text-underline: none;"><span lang="EN-US">招聘求职页面完成在线申请步骤，我们将审核在</span></span><span style="color: windowtext; text-decoration: none; text-underline: none;">FASCO</span><span lang="EN-US" style="font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: windowtext; text-decoration: none; text-underline: none;"><span lang="EN-US">网站报名的考生简历，符合要求的考生将会被邀请参加面试。</span></span></a><span style="mso-spacerun: yes;">        </span></span></p> <p class="MsoNormal" style="text-indent: 24pt; line-height: 1.8;"><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">本次招聘及劳务输出手续将通过<strong><u>北京外航（澳门）职业介绍所有限公司</u></strong>组织与办理。</span></p> <p class="MsoNormal" style="text-indent: 24pt; line-height: 1.8;"><span lang="EN-US" style="font-size: 12.0pt;"> </span></p> <p class="MsoNormal" style="line-height: 1.8;"><span lang="EN-US" style="font-size: 12.0pt;"> </span></p> <p class="MsoNormal" style="text-align: right; line-height: 1.8;" align="right"><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">北京外航服务有限责任公司</span></p> <p class="MsoNormal" style="text-align: right; line-height: 1.8;" align="right"><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">北京外航（澳门）职业介绍所</span></p>