北京外航服务有限责任公司-招聘求职

马来西亚国际航空有限公司成都 / 天府国际机场多个岗位招聘

职位详情

<span style="font-family: 等线; mso-ascii-font-family: 'Aptos Display'; mso-ascii-theme-font: major-latin; mso-fareast-font-family: 等线; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: 'Aptos Display'; mso-hansi-theme-font: major-latin;">马来西亚国际航空作为马来西亚国家航空公司，飞往马来西亚及东南亚周边地区。 <span style="font-family: 等线; mso-ascii-font-family: 'Aptos Display'; mso-ascii-theme-font: major-latin; mso-fareast-font-family: 等线; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: 'Aptos Display'; mso-hansi-theme-font: major-latin;">我们自1947<span style="font-family: 等线; mso-ascii-font-family: 'Aptos Display'; mso-ascii-theme-font: major-latin; mso-fareast-font-family: 等线; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: 'Aptos Display'; mso-hansi-theme-font: major-latin;">年开始执飞民航航班，有着悠久的历史并且屡获殊荣，赢得了众多的航空业奖项。 <span style="font-family: 等线; mso-ascii-font-family: 'Aptos Display'; mso-ascii-theme-font: major-latin; mso-fareast-font-family: 等线; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: 'Aptos Display'; mso-hansi-theme-font: major-latin;">作为寰宇一家航空联盟成员，马来西亚国家航空公司为旅客提供便捷无忧的旅行服务，全球航线网络覆盖 170 <span style="font-family: 等线; mso-ascii-font-family: 'Aptos Display'; mso-ascii-theme-font: major-latin; mso-fareast-font-family: 等线; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: 'Aptos Display'; mso-hansi-theme-font: major-latin;">多个国家和地区的 900 <span style="font-family: 等线; mso-ascii-font-family: 'Aptos Display'; mso-ascii-theme-font: major-latin; mso-fareast-font-family: 等线; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: 'Aptos Display'; mso-hansi-theme-font: major-latin;">多个目的地，旅客可享用全球超过 620 <span style="font-family: 等线; mso-ascii-font-family: 'Aptos Display'; mso-ascii-theme-font: major-latin; mso-fareast-font-family: 等线; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: 'Aptos Display'; mso-hansi-theme-font: major-latin;">个机场的贵宾休息室。 Sales Executive, Chengdu Reports To: Regional Manager, Greater China Location: Chengdu Role Purpose Support Regional Manager to implement the sales initiatives and explore the market, maintain and develop the sales channels, implement the marketing plans and sales analytics, to achieve the final sales targets. Key Accountability • Support Regional Manager to implement all daily sales work and take the responsibility to achieve revenue targets and market share objectives. • Pay close attention to the changes in international relations, international & China economy trend, grasp the market dynamics, capture the development of the industry and the update of competitors. Timely report important information to the line manager and adjust the operation and sales strategy. • Effectively promote the airline's products and services • Establishing and maintaining relationships with travel agencies, OTAs, corporate clients, TMCs, MICE services agencies, government agencies, and other key stakeholders to increase sales opportunities and strengthen the airline's presence in the market. • Negotiating commercial agreements, contracts, and other terms ie AFIS, hard block buy up, MHbiz Plus discounts, CUG with travel agencies, corporate clients, and other partners to ensure profitable sales arrangements for the airline. • Participate in the industry exhibitions, tourism bureaus' roadshows, embassy events, and also organize joint roadshows with partners, so that to develop new partners, expand business opportunities, and promote the company brand. • Organize and participate in the regular agency training, update the latest products, prices, packages to agencies, and promote the company's brand, and also understand the needs of agencies. • Monitoring market trends, keep abreast of market trends, competitor activities, and customer preferences to identify opportunities for growth and adjust sales strategies accordingly. • Analyzing sales data and performance metrics to evaluate the effectiveness of sales strategies and identify areas for improvement. • Working closely with the marketing department to develop promotional campaigns, advertising initiatives, and other marketing activities to support sales efforts and enhance brand awareness. • Business trips to 2nd & 3rd tier cities to maintain and develop cooperation with agencies and clients around Chengdu, so that to target more customers outside Chengdu. • Organize the annual appreciation dinner for the top agencies to thank all their strong support in the past year, closer the relationship with them, and look forward to a deeper cooperation in the coming year. • Establish and maintain the cooperation with Chinese local airlines to support CN flights sales and achieve win-win cooperation, like domestic add-on, SPA, codeshare, etc. • Establish collaborations with cross-industry partners, such as schools, hotels, banks, high-end clubs, etc., to expand the sales opportunities. • Ensuring compliance with all relevant regulations, policies, and procedures governing sales activities, including pricing regulations, fare rules, and contractual obligations. • Addressing customer inquiries, concerns, and complaints related to sales activities, and working to resolve issues in a timely and satisfactory manner. • Generating sales reports, forecasts, and other relevant documentation to provide management with insights into sales performance and market trends. • Reporting to Regional Manager to response and action on job related action items assigned by superior in timely manner. Qualifications & Working Experience Bachelor's degree in Business, Marketing, or related field with minimum of 5 years of experience in sales, with a focus on the travel sector in southwest China. Areas of Experience • Extensive Knowledge of airline/travel industry with experience in Sales, Marketing, Reservations & Ticketing • Good contact with travel agents, OTAs, corporate customer base, tourism & trade organizations • Able to work independently, dynamic and resourceful • Detail oriented, with good organizational skills i.e. Time Management, Task Management • Good verbal and written communication skills in written & spoken English & Mandarin • Good knowledge of MS office 365 Please send your resume to : <a href="mailto:ying.zhao@malaysiaairlines.com">ying.zhao@malaysiaairlines.com</a> Station Head, Chengdu Reports To: Regional Head, GCNA & VN Location: Chengdu Role Purpose Manage, plan and monitor ground operations at station in a safe and secure environment, in compliance with the regulatory requirements, company policies and safety and security requirements. Responsible to ensure service delivery is in accordance to company service standards while meeting the company’s on time performance, customer and financial objectives. Key Accountability • Station Head is responsible and accountable to ensure his/her station's service delivery performance shall consistently meet or exceed the CSI target set. • Station Head is responsible and accountable to perform periodic oversight assessments on all GSPs to ensure their compliance with the contracted agreement and SLAs. • Station Head is responsible and accountable to lead, direct and manage employees and GSP resources to achieve specific operational and financial KPIs that have been set for the station. • Manage plan and control the OPEX to ensure it is within the budget. • Plan and manage the resources and team effectively to ensure the efficient running of department in line with operations procedures so results are delivered according to agreed level of performance whilst ensuring standard operations procedures are adhered to. • Manage, plan and monitor safety and security issues within area of responsibility ensuring staff and third party Ground Handling Agent (GHA) are in compliance to the safety requirements and organisational procedures, accurate reporting and recording of information. • Ensure that handling services provided to Malaysia Airlines flights by GHA are performed in accordance with the appropriate and agreed Service Level Agreement (SLA) and handling agreements and charges match services provided. • Manage communications and effective working relationship with staff, users, GHA, external agencies and handle complaints and claims at the station. • Manage, plan and control own staff's performance e.g. recruitment, performance reviews, learning and development, discipline, grievances and industrial relations. • Ensure on-time departures at the station. • Manage station baggage performance in terms of timely delivery, delayed, lost, damaged and pilferage cases. • Ensure nil document violations. • Station Head is responsible and accountable to manage all manpower resources under his/ her control in the most effective and efficient manner, to fulfill all MAB airport operational requirements, in accordance with applicable laws, regulatory requirements, and MAB policies and procedures. • Ensure excess baggage collection target is achieved. • Ensure station within region control is in conformity to Malaysia Civil Aviation Regulations (CAR 2016) and Local Authorities regulations pertaining to occupational health, operational safety and environment laws applicable to Malaysia Airlines (MAB) and the service providers. • Compliance to Station Regulatory Audit Process. • Ensure all the mandatory manuals are available and they are accessible and updated at all times. • Ensure that handling services provided to Malaysia Airlines flights by GHA are in conformance with all operative, qualitative and safety requirements. • Liaise with Staffs and Ground Handling Agent (GHA) at respective station to ensure smooth handling of passengers and aircraft and ensure GHA aware of Malaysia Airlines Safety Management System (SMS) and the safety reporting policies and procedures. • Manage and review the SLA to ensure that it is accurate, effective and reflect the ever-changing business environment. Identify and appraise changes in economic, political, legal and competitive environment which may affect MAB operations and taking appropriate actions. • Conduct periodical Station Oversight Audits on GHA’s performances. • Ensure all information and/or circular received from Head Office or from other sources are disseminated to staff and handling agents accordingly. • Attend all meetings with GHA, staff, Airport Authority, Government Agencies and Airport Operations Committee (OCC) as and when required and to update Regional Head the developments and issues at station. • Liaise with Regional Head and/or Regional Analyst to plan and implement the staff training needs and development at your respective station. • Ensure the company service standards are being complied by staffs at your station. • Compliance to occupational health, safety and security at all times. • Ensure maintenance of the Station Emergency Respond Plan (SERP) and execute/implement SERP as and when required. • To execute other ad-hoc duties as detailed by the business and Regional Head as and when required. Qualifications & Working Experience • Bachelor or associate degree. • Must have at least 8 years of relevant work experience ad exhibit sufficient knowledge, experience • Good verbal and written communication skills in written & spoken English & Mandarin • Good knowledge of MS office 365 Areas of Experience • Strong analytical skills, business acumen and problem-solving capabilities. • A team player with excellent interpersonal, communication and influence skills. • Calm and patience approach to irate passengers and to remain calm under pressure. • Ability to work under pressure. Please send your resume to - <a href="mailto:ying.zhao@malaysiaairlines.com">ying.zhao@malaysiaairlines.com</a>

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