新加坡航空公司招聘Customer Service Agent/Officer (CAN)
职位详情
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<p class="MsoNormal" style="text-align: justify; line-height: 2;"><span style="font-family: arial, helvetica, sans-serif;"><strong><span lang="EN-GB" style="font-size: 14pt; line-height: 115%;">Customer Service Agent/Officer (CAN) </span></strong></span></p>
<p class="MsoNormal" style="text-align: justify; line-height: 2;"><span style="font-family: arial, helvetica, sans-serif;"><strong><span lang="EN-GB" style="font-size: 14pt; line-height: 115%;">Location: GuangZhou.</span></strong></span></p>
<p class="MsoNormal" style="text-align: justify; line-height: 2;"><span style="font-family: arial, helvetica, sans-serif;"><strong><span lang="EN-GB" style="font-size: 14pt;"> </span></strong></span></p>
<p class="MsoNormal" style="text-align: justify; line-height: 2;"><span style="font-family: arial, helvetica, sans-serif;"><strong><span lang="EN-GB" style="font-size: 11pt;">I.CRITICAL ACCOUNTABILITIES</span></strong></span></p>
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<p class="MsoNormal" style="line-height: 2;"><span style="font-family: arial, helvetica, sans-serif;"><strong><span lang="EN-GB" style="font-size: 11pt; line-height: 150%;">1. Operational excellence</span></strong></span></p>
<p class="MsoNormal" style="line-height: 2;"><span lang="EN-GB" style="font-size: 11pt; line-height: 150%; font-family: arial, helvetica, sans-serif;">- Ensure ground handling units in the airport are coordinated to enable high levels of punctuality.</span></p>
<p class="MsoNormal" style="line-height: 2;"><span lang="EN-GB" style="font-size: 11pt; line-height: 150%; font-family: arial, helvetica, sans-serif;">- Conduct regular tabletop and review exercises with airport stakeholders to ensure smooth handling during delays.</span></p>
<p class="MsoNormal" style="line-height: 2;"><span style="font-family: arial, helvetica, sans-serif;"><strong><span lang="EN-GB" style="font-size: 11pt; line-height: 150%;">2. Customer experience </span></strong></span></p>
<p class="MsoNormal" style="line-height: 2;"><span lang="EN-GB" style="font-size: 11pt; line-height: 150%; font-family: arial, helvetica, sans-serif;">- Engage ground handling agents, lounge vendor and caterer to ensure service standards and met and exceeded.</span></p>
<p class="MsoNormal" style="line-height: 2;"><span lang="EN-GB" style="font-size: 11pt; line-height: 150%; font-family: arial, helvetica, sans-serif;">- Craft and implement service enhancement initiatives within the station.</span></p>
<p class="MsoNormal" style="line-height: 2;"><span style="font-family: arial, helvetica, sans-serif;"><strong><span lang="EN-GB" style="font-size: 11pt; line-height: 150%;">3. Brand reputation </span></strong></span></p>
<p class="MsoNormal" style="line-height: 2;"><span lang="EN-GB" style="font-size: 11pt; line-height: 150%; font-family: arial, helvetica, sans-serif;">- Foster a strong safety and security culture within the station, by proactively identifying potential lapses and engaging stakeholders on the company's position on safety and security.</span></p>
<p class="MsoNormal" style="line-height: 2;"><span lang="EN-GB" style="font-size: 11pt; line-height: 150%; font-family: arial, helvetica, sans-serif;">- Assist with audits.</span></p>
<p class="MsoNormal" style="line-height: 2;"><span style="font-family: arial, helvetica, sans-serif;"><strong><span lang="EN-GB" style="font-size: 11pt; line-height: 150%;">4. Learning and development </span></strong></span></p>
<p class="MsoNormal" style="line-height: 2;"><span lang="EN-GB" style="font-size: 11pt; line-height: 150%; font-family: arial, helvetica, sans-serif;">- Ensure punctual course completion.</span></p>
<p class="MsoNormal" style="line-height: 2;"><span style="font-family: arial, helvetica, sans-serif;"><strong><span lang="EN-GB" style="font-size: 11pt; line-height: 150%;">5. Station administration </span></strong></span></p>
<p class="MsoNormal" style="line-height: 2;"><span lang="EN-GB" style="font-size: 11pt; line-height: 150%; font-family: arial, helvetica, sans-serif;">- Maintain proper records and filing system on flights and daily operations.</span></p>
<p class="MsoNormal" style="line-height: 2;"><span lang="EN-GB" style="font-size: 11pt; line-height: 150%; font-family: arial, helvetica, sans-serif;">- Provide support in preparation of reports when required.</span></p>
<p class="MsoNormal" style="line-height: 2;"><span lang="EN-GB" style="font-size: 11pt; line-height: 150%; font-family: arial, helvetica, sans-serif;">- Verification of selected invoices.</span></p>
<p class="MsoNormal" style="line-height: 2;"><span lang="EN-GB" style="font-size: 11pt; line-height: 150%; font-family: arial, helvetica, sans-serif;">- Prompt follow up on emails.</span></p>
<p class="MsoNormal" style="line-height: 2;"><span style="font-family: arial, helvetica, sans-serif;"><strong><span lang="EN-GB" style="font-size: 11pt; line-height: 150%;">6. Projects </span></strong></span></p>
<p class="MsoNormal" style="line-height: 2;"><span lang="EN-GB" style="font-size: 11pt; line-height: 150%; font-family: arial, helvetica, sans-serif;">- Projects assigned by DH</span></p>
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<p class="MsoNormal"><span style="font-family: arial, helvetica, sans-serif;"><strong><span lang="EN-GB" style="font-size: 11pt;">II.SKILLS AND KNOWLEDGE</span></strong></span></p>
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<p class="MsoNormal"><span style="font-family: arial, helvetica, sans-serif;"><strong><span lang="EN-GB" style="font-size: 11pt; color: #2f5496;">EDUCATIONAL QUALIFICATIONS</span></strong></span></p>
<p class="MsoNormal" style="mso-layout-grid-align: auto; punctuation-wrap: hanging; text-autospace: ideograph-numeric ideograph-other; mso-vertical-align-alt: auto; margin: 3.0pt 0cm 3.0pt 0cm;"><span lang="EN-GB" style="font-size: 11pt; font-family: arial, helvetica, sans-serif;">• Diploma or bachelor’s degree</span></p>
<p class="MsoNormal" style="mso-layout-grid-align: auto; punctuation-wrap: hanging; text-autospace: ideograph-numeric ideograph-other; mso-vertical-align-alt: auto; margin: 3.0pt 0cm 3.0pt 0cm;"><span style="font-family: arial, helvetica, sans-serif;"><strong><span lang="EN-GB" style="font-size: 11pt; color: #2f5496;">RELEVANT EXPERIENCE</span></strong></span></p>
<p class="MsoNormal" style="mso-layout-grid-align: auto; punctuation-wrap: hanging; text-autospace: ideograph-numeric ideograph-other; mso-vertical-align-alt: auto; margin: 3.0pt 0cm 3.0pt 0cm;"><span lang="EN-GB" style="font-size: 11pt; font-family: arial, helvetica, sans-serif;">• 1-3 years’ previous experience in customer-oriented jobs is preferable.</span></p>
<p class="MsoNormal" style="mso-layout-grid-align: auto; punctuation-wrap: hanging; text-autospace: ideograph-numeric ideograph-other; mso-vertical-align-alt: auto; margin: 3.0pt 0cm 3.0pt 0cm;"><span lang="EN-GB" style="font-size: 11pt; font-family: arial, helvetica, sans-serif;">• Experience in airline operations and familiarity with aviation industry will be advantageous.</span></p>
<p class="MsoNormal" style="mso-layout-grid-align: auto; punctuation-wrap: hanging; text-autospace: ideograph-numeric ideograph-other; mso-vertical-align-alt: auto; margin: 3.0pt 0cm 3.0pt 0cm;"><span style="font-family: arial, helvetica, sans-serif;"><strong><span lang="EN-GB" style="font-size: 11pt; color: #2f5496;">PERSONAL CHARACTERISTICS & BEHAVIOURS</span></strong></span></p>
<p class="MsoNormal" style="mso-layout-grid-align: auto; punctuation-wrap: hanging; text-autospace: ideograph-numeric ideograph-other; mso-vertical-align-alt: auto; margin: 3.0pt 0cm 3.0pt 0cm;"><span lang="EN-GB" style="font-size: 11pt; font-family: arial, helvetica, sans-serif;">• Fluent in both written and spoken English and Chinese, CET-6 and above.</span></p>
<p class="MsoNormal" style="mso-layout-grid-align: auto; punctuation-wrap: hanging; text-autospace: ideograph-numeric ideograph-other; mso-vertical-align-alt: auto; margin: 3.0pt 0cm 3.0pt 0cm;"><span lang="EN-GB" style="font-size: 11pt; font-family: arial, helvetica, sans-serif;">• Computer literate and knowledge basic office applications e.g. Microsoft Word / Excel</span></p>
<p class="MsoNormal" style="mso-layout-grid-align: auto; punctuation-wrap: hanging; text-autospace: ideograph-numeric ideograph-other; mso-vertical-align-alt: auto; margin: 3.0pt 0cm 3.0pt 0cm;"><span lang="EN-GB" style="font-size: 11pt; font-family: arial, helvetica, sans-serif;">• Customer service and communication skill, pleasant personality and a customer-oriented mind set.</span></p>
<p class="MsoNormal" style="mso-layout-grid-align: auto; punctuation-wrap: hanging; text-autospace: ideograph-numeric ideograph-other; mso-vertical-align-alt: auto; margin: 3.0pt 0cm 3.0pt 0cm;"><span lang="EN-GB" style="font-size: 11pt; font-family: arial, helvetica, sans-serif;">• Disciplined and respectful of local guidelines and company directives.</span></p>
<p class="MsoNormal" style="mso-layout-grid-align: auto; punctuation-wrap: hanging; text-autospace: ideograph-numeric ideograph-other; mso-vertical-align-alt: auto; margin: 3.0pt 0cm 3.0pt 0cm;"><span lang="EN-GB" style="font-size: 11pt; font-family: arial, helvetica, sans-serif;">• Organised and neat in work.</span></p>
<p class="MsoNormal" style="mso-layout-grid-align: auto; punctuation-wrap: hanging; text-autospace: ideograph-numeric ideograph-other; mso-vertical-align-alt: auto; margin: 3.0pt 0cm 3.0pt 0cm;"><span lang="EN-GB" style="font-size: 11pt; font-family: arial, helvetica, sans-serif;">• Proactive in seeking solutions to resolve problems.</span></p>
<p class="MsoNormal" style="mso-layout-grid-align: auto; punctuation-wrap: hanging; text-autospace: ideograph-numeric ideograph-other; mso-vertical-align-alt: auto; margin: 3.0pt 0cm 3.0pt 0cm;"><span lang="EN-GB" style="font-size: 11pt; font-family: arial, helvetica, sans-serif;">• Able to work in a high stress environment.</span></p>
<p class="MsoNormal" style="mso-layout-grid-align: auto; punctuation-wrap: hanging; text-autospace: ideograph-numeric ideograph-other; mso-vertical-align-alt: auto; margin: 3.0pt 0cm 3.0pt 0cm;"><span lang="EN-GB" style="font-size: 11pt; font-family: arial, helvetica, sans-serif;">• Able to work at airport.</span></p>
<p class="MsoNormal" style="mso-layout-grid-align: auto; punctuation-wrap: hanging; text-autospace: ideograph-numeric ideograph-other; mso-vertical-align-alt: auto; margin: 3.0pt 0cm 3.0pt 0cm;"><span lang="EN-GB" style="font-size: 11pt; font-family: arial, helvetica, sans-serif;">• Able to work on shifts, e.g., night shifts.</span></p>
<p class="MsoNormal" style="mso-layout-grid-align: auto; punctuation-wrap: hanging; text-autospace: ideograph-numeric ideograph-other; mso-vertical-align-alt: auto; margin: 3.0pt 0cm 3.0pt 0cm;"><span lang="EN-GB" style="font-size: 11pt; font-family: arial, helvetica, sans-serif;">• Able to handle delicate situations with Authorities.</span></p>
<p class="MsoNormal" style="mso-layout-grid-align: auto; punctuation-wrap: hanging; text-autospace: ideograph-numeric ideograph-other; mso-vertical-align-alt: auto; margin: 3.0pt 0cm 3.0pt 0cm;"><span lang="EN-GB" style="font-size: 11pt; font-family: arial, helvetica, sans-serif;">• Able to lead service partners in meeting work objectives </span></p>
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<p class="MsoNormal"><span style="font-family: arial, helvetica, sans-serif;"><strong><span lang="EN-GB" style="font-size: 11pt;">III. APPLICATION PROCESS</span></strong></span></p>
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<p class="MsoNormal" style="mso-layout-grid-align: auto; punctuation-wrap: hanging; text-autospace: ideograph-numeric ideograph-other; mso-vertical-align-alt: auto; margin: 3.0pt 0cm 3.0pt 0cm;"><span style="font-family: arial, helvetica, sans-serif;"><span lang="EN-GB" style="font-size: 11pt;">Interested applications are to email their full resume, copies of relevant certificates and testimonies to the following personnel </span><span class="MsoHyperlink"><span lang="EN-GB"><a href="mailto:SQCN_Recruitment@singaporeair.com.sg">SQCN_Recruitment@singaporeair.com.sg</a></span></span></span></p>
<p class="MsoNormal" style="mso-layout-grid-align: auto; punctuation-wrap: hanging; text-autospace: ideograph-numeric ideograph-other; mso-vertical-align-alt: auto; margin: 3.0pt 0cm 3.0pt 0cm;"><span lang="EN-GB" style="font-size: 11pt; font-family: arial, helvetica, sans-serif;"> </span></p>
<p class="MsoNormal" style="mso-layout-grid-align: auto; punctuation-wrap: hanging; text-autospace: ideograph-numeric ideograph-other; mso-vertical-align-alt: auto; margin: 3.0pt 0cm 3.0pt 0cm;"><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif;">邮件主题<span lang="EN-GB">&</span>简历命名： 姓名<span lang="EN-GB">+</span>岗位</span></p>
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