阿联酋航空公司北京办事处招聘Airport Services Agent
职位详情
<p> </p>
<p class="MsoNormal" style="line-height: 2;"><strong style="mso-bidi-font-weight: normal;"><span lang="EN-GB" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">Job Title:<span style="mso-spacerun: yes;"> </span>Airport Services Agent</span></strong></p>
<p class="MsoNormal" style="line-height: 2;"> </p>
<p class="MsoNormal" style="line-height: 2;"><strong style="mso-bidi-font-weight: normal;"><span lang="EN-GB" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">Department:<span style="mso-spacerun: yes;"> </span>Airport Services</span></strong></p>
<p class="MsoNormal" style="line-height: 2;"> </p>
<p class="MsoNormal" style="line-height: 2;"><strong style="mso-bidi-font-weight: normal;"><span lang="EN-GB" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">Reports To (Title):<span style="mso-spacerun: yes;"> </span>Supervisor Airport Services / Airport Services Officer</span></strong></p>
<p class="MsoNormal" style="line-height: 2;"> </p>
<p class="MsoNormal" style="margin-left: 21.6pt; text-align: justify; text-indent: -21.6pt; line-height: 2;"><strong style="mso-bidi-font-weight: normal;"><span lang="EN-GB" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">1.<span style="mso-tab-count: 1;"> </span><u>JOB PURPOSE</u></span></strong></p>
<p class="MsoNormal" style="margin-left: 21.6pt; text-indent: -21.6pt; line-height: 2; text-align: left;"><span style="text-indent: -28.8px;"> </span><span style="text-indent: -21.6pt;">Working under the direction of senior Airport Services colleagues, to represent Emirates and enhance customer service to both arriving and departing customers. Ensure all operational criteria are completed within specified time frames as per the criteria set forth by the Company’s commercial, safety and security policies, standards and procedures.</span></p>
<p class="MsoNormal" style="margin-left: 21.6pt; text-align: justify; text-indent: -21.6pt; line-height: 2;"> </p>
<p class="MsoNormal" style="margin-left: 21.6pt; text-align: justify; text-indent: -21.6pt; line-height: 2;"><strong style="mso-bidi-font-weight: normal;"><span lang="EN-GB" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">2.<span style="mso-tab-count: 1;"> </span><u>JOB ACCOUNTABILITIES</u></span></strong></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 39.25pt; text-indent: -18pt; line-height: 2; vertical-align: baseline; text-align: justify;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">a)<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><span lang="EN-GB" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">Provide assistance to customers on arrival and departure, ensuring high quality and professional customer service is maintained at all times. These include ascertaining the requirements of various categories of customers such as unaccompanied minors, customers with reduced mobility etc. ensuring appropriate special services and facilities are provided to meet the special service requirements of the customers.</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 39.25pt; text-indent: -18pt; line-height: 2; vertical-align: baseline; text-align: left;"> </p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 39.25pt; text-indent: -18pt; line-height: 2; vertical-align: baseline; text-align: left;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">b)</span></span><span lang="EN-GB" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="font-family: 'Times New Roman'; font-size: 9.33333px; text-indent: -24px;"> </span>Co-ordinate the airport operation of chauffeur-driven limousines for eligible customers after arrival, and open the Emirates arrival information desk.</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 39.25pt; text-indent: -18pt; line-height: 2; vertical-align: baseline; text-align: left;"> </p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 39.25pt; text-indent: -18pt; line-height: 2; vertical-align: baseline; text-align: left;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">c)</span><span style="font-family: 'Times New Roman'; font-size: 9.33333px; text-indent: -24px;"> </span></span><span lang="EN-GB" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">Monitor the arrival immigration problems, retrieve relevant documentation and report accordingly ensuring adherence to all procedures with regard to travel, immigration and safety regulations.</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 39.25pt; text-indent: -18pt; line-height: 2; vertical-align: baseline; text-align: left;"> </p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 39.25pt; text-indent: -18pt; line-height: 2; vertical-align: baseline; text-align: left;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">d)</span></span><span lang="EN-GB" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="font-family: 'Times New Roman'; font-size: 9.33333px; text-indent: -24px;"> </span>Monitor check-in including 'queue-combing' to keep customers informed of checking delays, identifying and giving priority to Premium customers and ensure service standards are maintained.</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 39.25pt; text-indent: -18pt; line-height: 2; vertical-align: baseline; text-align: left;"> </p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 39.25pt; text-indent: -18pt; line-height: 2; vertical-align: baseline; text-align: left;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">e)</span></span><span lang="EN-GB" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="font-family: 'Times New Roman'; font-size: 9.33333px; text-indent: -24px;"> </span>Assist in the preparation and completion of pre and post flight documentation and statistical information to ensure all data is accurately accounted for.</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 39.25pt; text-indent: -18pt; line-height: 2; vertical-align: baseline; text-align: left;"> </p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 39.25pt; text-indent: -18pt; line-height: 2; vertical-align: baseline; text-align: left;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">f)</span></span><span lang="EN-GB" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="font-family: 'Times New Roman'; font-size: 9.33333px; text-indent: -24px;"> </span>Provide cover in the absence of the senior team members during leave/sickness/training as directed by the Airport Services Officer or other senior colleague.</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 39.25pt; text-indent: -18pt; line-height: 2; vertical-align: baseline; text-align: left;"> </p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 39.25pt; text-indent: -18pt; line-height: 2; vertical-align: baseline; text-align: left;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">g)</span></span><span lang="EN-GB" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="font-family: 'Times New Roman'; font-size: 9.33333px; text-indent: -24px;"> </span>Assist in dealing with problems such as delays, disruptions, excess baggage or denied boarding including implementation of 'Options' within the guidelines provided by the<span style="mso-spacerun: yes;"> </span>Senior Staff on Duty in order to retain customers confidence and loyalty. Also ensure eligible customers are provided with accommodation and transport as per applicable procedures.</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 39.25pt; text-indent: -18pt; line-height: 2; vertical-align: baseline; text-align: left;"> </p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 39.25pt; text-indent: -18pt; line-height: 2; vertical-align: baseline; text-align: left;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">h)</span></span><span lang="EN-GB" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="font-family: 'Times New Roman'; font-size: 9.33333px; text-indent: -24px;"> </span>Where required, assist with check-in, boarding at the gates as per laid down procedures, provide announcements, and carry out hand baggage removal, handling of late-to gate customers, flight coupon reconciliation and head count confirmation to ensure safe and on time departure of flights.</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 39.25pt; text-indent: -18pt; line-height: 2; vertical-align: baseline; text-align: left;"> </p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 39.25pt; text-indent: -18pt; line-height: 2; vertical-align: baseline; text-align: left;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">i)</span></span><span lang="EN-GB" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="font-family: 'Times New Roman'; font-size: 9.33333px; text-indent: -24px;"> </span>Monitor baggage delivery performance against agreed standards, keeping customers informed about any delays or irregularities with their baggage to maintain an efficient baggage delivery service to customers and monitor files creation and quality of baggage services as per Emirates Standard Operating Procedure.</span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 39.25pt; text-indent: -18pt; line-height: 2; vertical-align: baseline; text-align: left;"> </p>
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt 39.25pt; text-indent: -18pt; line-height: 2; vertical-align: baseline; text-align: left;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">j)</span></span><span lang="EN-GB" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="font-family: 'Times New Roman'; font-size: 9.33333px; text-indent: -24px;"> </span>Support and cover the Emirates Ticket Desk functions, where applicable, and undertake ticketing/reservation duties to ensure seamless service to customers.</span></p>
<p class="MsoNormal" style="margin-left: 39.25pt; line-height: 2; text-align: left;"><span lang="EN-GB" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">Offer full range of Emirates products and services to all customers to maximize ticketing revenue. Issue tickets, EMD, EBT, make and amend reservations as and when necessary. Re-issue and re-calculate fares for customers changing itinerary and make any additional collection as required. Carry out Credit Card verification. Complete daily ticket sales returns and assist with banking duties as required.</span></p>
<p class="MsoNormal" style="margin: 6pt 0cm 0.0001pt 39.25pt; text-indent: -18pt; line-height: 2; text-align: left;"> </p>
<p class="MsoNormal" style="margin: 6pt 0cm 0.0001pt 39.25pt; text-indent: -18pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">k)</span></span><span lang="EN-GB" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="font-family: 'Times New Roman'; font-size: 9.33333px; text-indent: -24px;"> </span>When required support duties in the Emirates lounge. Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations and ensure service standards are met and maintained.</span></p>
<p class="MsoNormal" style="margin-left: 36pt; line-height: 2; text-align: left;"><span lang="EN-GB" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"> </span></p>
<p class="MsoNormal" style="margin-left: 21.6pt; text-align: justify; text-indent: -21.6pt; line-height: 2;"><strong style="mso-bidi-font-weight: normal;"><span lang="EN-GB" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">3.<span style="mso-tab-count: 1;"> </span><u>MINIMUM KNOWLEDGE/EXPERIENCE/TRAINING/QUALIFICATIONS</u></span></strong></p>
<p class="MsoNormal" style="margin-left: 21.6pt; text-align: justify; text-indent: -21.6pt; line-height: 2;"><span lang="EN-GB" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-tab-count: 1;"> </span><strong style="mso-bidi-font-weight: normal;"><u>Qualifications:</u></strong></span></p>
<p class="MsoNormal" style="margin-left: 21.6pt; text-align: justify; text-indent: -21.6pt; line-height: 2;"><span lang="EN-GB" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-tab-count: 1;"> </span>Minimum ‘O’ Level or equivalent</span></p>
<p class="MsoNormal" style="margin-left: 21.6pt; text-align: justify; text-indent: -21.6pt; line-height: 2;"><span lang="EN-GB" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="text-indent: -28.8px;"> </span> Must have completed relevant and recognized professional training courses in Customer Services and Ground Operations</span></p>
<p class="MsoNormal" style="margin-left: 21.6pt; text-align: justify; text-indent: -21.6pt; line-height: 2;"><span style="text-indent: -28.8px;"> </span> <span style="text-indent: -21.6pt;">Knowledge of Basic Fares and Ticketing would be advantageous</span></p>
<p class="MsoNormal" style="margin-left: 21.6pt; text-align: justify; text-indent: -21.6pt; line-height: 2;"><strong style="mso-bidi-font-weight: normal;"><span style="text-indent: -28.8px;"> </span> <u><span lang="EN-GB" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">Knowledge/Skills:</span></u></strong></p>
<p class="MsoNormal" style="margin-left: 21.6pt; text-align: justify; text-indent: -21.6pt; line-height: 2;"><span lang="EN-GB" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-tab-count: 1;"> </span>Fluency in written and spoken English and Mandarin</span></p>
<p class="MsoNormal" style="margin-left: 21.6pt; text-align: justify; text-indent: -21.6pt; line-height: 2;"><span style="text-indent: -28.8px;"> </span> Customer Service Delivery</p>
<p class="MsoNormal" style="margin-left: 21.6pt; text-align: justify; line-height: 2;"><span lang="EN-GB" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"> </span></p>
<p class="MsoNormal" style="line-height: 2;"><span lang="EN-GB" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"> If you are interested in this position, please apply here before </span><span lang="EN-GB">21 Apr 2024</span></p>
<p class="MsoNormal" style="line-height: 2;"><span class="MsoHyperlink"><span lang="EN-GB" style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"> <a href="https://www.emiratesgroupcareers.com/search-and-apply/182742">https://www.emiratesgroupcareers.com/search-and-apply/182742</a></span></span></p>
<p> </p>
<p> </p>
智能推荐