新加坡航空公司招聘Customer Services Agent (PVG Airport)
职位详情
<p class="MsoNormal" style="line-height: 2; text-align: left;"><strong style="mso-bidi-font-weight: normal;"><span lang="EN-GB" style="mso-bidi-font-family: Arial;">Customer Services Agent (PVG Airport)</span></strong></p>
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<p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><strong style="mso-bidi-font-weight: normal;"><span lang="EN-GB" style="mso-fareast-font-family: Arial; mso-bidi-font-family: Arial;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span></strong><!--[endif]--><strong style="mso-bidi-font-weight: normal;"><span lang="EN-GB" style="mso-bidi-font-family: Arial;">Job Scope</span></strong></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left: 72pt; text-indent: -18pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Arial; mso-bidi-font-family: Arial;"><span style="mso-list: Ignore;">a.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-GB" style="mso-bidi-font-family: Arial;">As part of the Shanghai Pudong traffic team, this job forms the basis of smooth running of operations and customer services at airports.</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left: 72pt; text-indent: -18pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Arial; mso-bidi-font-family: Arial;"><span style="mso-list: Ignore;">b.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-GB" style="mso-bidi-font-family: Arial;">The role will include passenger handling, traffic operations and administrative functions.</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left: 72pt; text-indent: -18pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Arial; mso-bidi-font-family: Arial;"><span style="mso-list: Ignore;">c.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-US" style="mso-ansi-language: EN-US;">Primary level of supervision and liaison between the organisation and our service partners as well as first level of SQ staff to handle escalated passenger issues.</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left: 72pt; text-indent: -18pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Arial; mso-bidi-font-family: Arial;"><span style="mso-list: Ignore;">d.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-GB" style="mso-bidi-font-family: Arial;">Staff may also be given responsibility for one aspect of station operations, such as catering, baggage handling, administrative duties etc.</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left: 72pt; text-indent: -18pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Arial; mso-bidi-font-family: Arial;"><span style="mso-list: Ignore;">e.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-GB" style="mso-bidi-font-family: Arial;">Passenger & Flight Handling</span></p>
<p class="MsoListParagraphCxSpLast" style="text-indent: -18pt; margin: 3pt 0cm 3pt 90pt; text-align: left; line-height: 2;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Arial; mso-bidi-font-family: Arial;"><span style="mso-list: Ignore;">-<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-GB">Pre-flight preparation for arrivals and departures. For arrivals, this includes attending to operational telexes and arranging for passenger assistance as needed. For departures, this includes container planning, calculation of EZFW, meal orders, pre-flight editing and so on.</span></p>
<p class="MsoNormal" style="text-indent: -18pt; margin: 3pt 0cm 3pt 90pt; text-align: left; line-height: 2;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Arial; mso-bidi-font-family: Arial;"><span style="mso-list: Ignore;">-<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-GB">To be present at check-in and boarding to ensure service standards are met. To also handle any passenger enquiries/ issues that arise.</span></p>
<p class="MsoNormal" style="text-indent: -18pt; margin: 3pt 0cm 3pt 90pt; text-align: left; line-height: 2;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Arial; mso-bidi-font-family: Arial;"><span style="mso-list: Ignore;">-<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-GB">Aircraft arrival duties including monitoring aircraft cleaning, catering, refuelling, ramp activities, and handling any issues that may arise. Ensure that safety and security bulletins and practices are complied with without fail.</span></p>
<p class="MsoNormal" style="text-indent: -18pt; margin: 3pt 0cm 3pt 90pt; text-align: left; line-height: 2;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Arial; mso-bidi-font-family: Arial;"><span style="mso-list: Ignore;">-<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-GB">Post flight administration including filing of flight records and telexes, preparation of shipspapers, following up with any baggage mishandled for flight and so on.</span></p>
<p class="MsoNormal" style="text-indent: -18pt; margin: 3pt 0cm 3pt 90pt; text-align: left; line-height: 2;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Arial; mso-bidi-font-family: Arial;"><span style="mso-list: Ignore;">-<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-GB">Proactively interact with customers in all areas of customer contact and ensure that passengers are being well taken of and special assistance are provided as appropriate. </span></p>
<p class="MsoListParagraphCxSpFirst" style="margin-left: 90pt; text-indent: -18pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Arial; mso-bidi-font-family: Arial;"><span style="mso-list: Ignore;">-<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-GB" style="mso-bidi-font-family: Arial;">Responsible for flight operation duties and working smoothly with service partner staff</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left: 90pt; text-indent: -18pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Arial; mso-bidi-font-family: Arial;"><span style="mso-list: Ignore;">-<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-GB" style="mso-bidi-font-family: Arial;">Working closely with service partner staff in handling of irregular situations</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left: 72pt; text-indent: -18pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Arial; mso-bidi-font-family: Arial;"><span style="mso-list: Ignore;">f.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-GB" style="mso-bidi-font-family: Arial;">Administration</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left: 108pt; text-indent: -108pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Arial; mso-bidi-font-family: Arial;"><span style="mso-list: Ignore;"><span style="font: 7.0pt 'Times New Roman';"> </span>i.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-GB" style="mso-bidi-font-family: Arial;">Maintain proper records and filing system on flights and daily operations</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left: 108pt; text-indent: -108pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Arial; mso-bidi-font-family: Arial;"><span style="mso-list: Ignore;"><span style="font: 7.0pt 'Times New Roman';"> </span>ii.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-GB">Handling of passenger queries, feedback, baggage claims that come from phone calls, emails, and reports lodged with Lost and Found.</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left: 108pt; text-indent: -108pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Arial; mso-bidi-font-family: Arial;"><span style="mso-list: Ignore;"><span style="font: 7.0pt 'Times New Roman';"> </span>iii.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-GB">Generating station reports and statistics to provide a picture of station performance on key indicators, which includes statistics on baggage handling, catering, uplift figures, audit reports and so on.</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left: 108pt; text-indent: -108pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Arial; mso-bidi-font-family: Arial;"><span style="mso-list: Ignore;"><span style="font: 7.0pt 'Times New Roman';"> </span>iv.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-GB" style="mso-bidi-font-family: Arial;">Verification of invoices relating to station operation</span></p>
<p class="MsoListParagraphCxSpLast" style="margin-left: 108pt; text-indent: -108pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Arial; mso-bidi-font-family: Arial;"><span style="mso-list: Ignore;"><span style="font: 7.0pt 'Times New Roman';"> </span>v.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-GB" style="mso-bidi-font-family: Arial;">Able to carry out investigation relating to discrepancies, lapses and errors</span></p>
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<p class="MsoListParagraphCxSpFirst" style="text-indent: -18pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><strong style="mso-bidi-font-weight: normal;"><span lang="EN-GB" style="mso-fareast-font-family: Arial; mso-bidi-font-family: Arial;"><span style="mso-list: Ignore;">2.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span></strong><!--[endif]--><strong style="mso-bidi-font-weight: normal;"><span lang="EN-GB" style="mso-bidi-font-family: Arial;">Candidate Requirements</span></strong></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left: 72pt; text-indent: -18pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Arial; mso-bidi-font-family: Arial;"><span style="mso-list: Ignore;">a.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-GB" style="mso-bidi-font-family: Arial;">Fluent in oral and written English and Chinese</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left: 72pt; text-indent: -18pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Arial; mso-bidi-font-family: Arial;"><span style="mso-list: Ignore;">b.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-GB" style="mso-bidi-font-family: Arial;">Knowledge of office applications e.g. Microsoft Word/Excel</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left: 72pt; text-indent: -18pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Arial; mso-bidi-font-family: Arial;"><span style="mso-list: Ignore;">c.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-GB" style="mso-bidi-font-family: Arial;">Able to interact with customers and have strong communication skills</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left: 72pt; text-indent: -18pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Arial; mso-bidi-font-family: Arial;"><span style="mso-list: Ignore;">d.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-GB" style="mso-bidi-font-family: Arial;">Hard working and a good team player</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left: 72pt; text-indent: -18pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Arial; mso-bidi-font-family: Arial;"><span style="mso-list: Ignore;">e.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-GB" style="mso-bidi-font-family: Arial;">Proactive in seeking solutions to resolve problems</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left: 72pt; text-indent: -18pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Arial; mso-bidi-font-family: Arial;"><span style="mso-list: Ignore;">f.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-GB" style="mso-bidi-font-family: Arial;">Disciplined and respectful of local guidelines and company directives</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left: 72pt; text-indent: -18pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Arial; mso-bidi-font-family: Arial;"><span style="mso-list: Ignore;">g.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-GB" style="mso-bidi-font-family: Arial;">Able to work in a high stress environment</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left: 72pt; text-indent: -18pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Arial; mso-bidi-font-family: Arial;"><span style="mso-list: Ignore;">h.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-GB" style="mso-bidi-font-family: Arial;">Able to work on roster shifts at the airport, being on call for emergencies or when necessary (e.g. flight delay, diversion, crisis)</span></p>
<p class="MsoListParagraphCxSpLast" style="margin-left: 72pt; text-indent: -18pt; line-height: 2; text-align: left;"><!-- [if !supportLists]--><span lang="EN-GB" style="mso-fareast-font-family: Arial; mso-bidi-font-family: Arial;"><span style="mso-list: Ignore;">i.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span lang="EN-GB" style="mso-bidi-font-family: Arial;">Previous experience in customer oriented jobs will be beneficial</span></p>
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<p class="MsoNormal" style="line-height: 2; text-align: left;"><span lang="EN-GB" style="mso-bidi-font-family: Arial;"> </span><strong style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; color: rgba(0, 0, 0, 0.9); font-family: system-ui, -apple-system, BlinkMacSystemFont, 'Helvetica Neue', 'PingFang SC', 'Hiragino Sans GB', 'Microsoft YaHei UI', 'Microsoft YaHei', Arial, sans-serif; font-size: 16px; letter-spacing: 0.544px; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; letter-spacing: 0.544px; text-decoration-style: solid; text-decoration-color: rgba(0, 0, 0, 0.9); box-sizing: border-box !important; overflow-wrap: break-word !important;">有意应聘者,简历可发送至SQCN_Recruitment@singaporeair.com.sg</span></strong></p>
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