<p class="MsoNormal" style="text-align: left;"><span style="font-family: 等线; mso-ascii-font-family: 'Aptos Display'; mso-ascii-theme-font: major-latin; mso-fareast-font-family: 等线; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: 'Aptos Display'; mso-hansi-theme-font: major-latin;">马来西亚国际航空作为马来西亚国家航空公司，飞往马来西亚及东南亚周边地区。</span></p> <p class="MsoNormal" style="text-align: left;"><span style="font-family: 等线; mso-ascii-font-family: 'Aptos Display'; mso-ascii-theme-font: major-latin; mso-fareast-font-family: 等线; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: 'Aptos Display'; mso-hansi-theme-font: major-latin;">我们自</span><span lang="EN-MY" style="font-family: 'Aptos Display',sans-serif; mso-ascii-theme-font: major-latin; mso-hansi-theme-font: major-latin;">1947</span><span style="font-family: 等线; mso-ascii-font-family: 'Aptos Display'; mso-ascii-theme-font: major-latin; mso-fareast-font-family: 等线; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: 'Aptos Display'; mso-hansi-theme-font: major-latin;">年开始执飞民航航班，有着悠久的历史并且屡获殊荣，赢得了众多的航空业奖项。</span><span lang="EN-MY" style="font-family: 'Aptos Display',sans-serif; mso-ascii-theme-font: major-latin; mso-hansi-theme-font: major-latin;"> </span></p> <p class="MsoNormal" style="text-align: left;"><span style="font-family: 等线; mso-ascii-font-family: 'Aptos Display'; mso-ascii-theme-font: major-latin; mso-fareast-font-family: 等线; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: 'Aptos Display'; mso-hansi-theme-font: major-latin;">作为寰宇一家航空联盟成员，马来西亚国家航空公司为旅客提供便捷无忧的旅行服务，全球航线网络覆盖</span><span lang="EN-MY" style="font-family: 'Aptos Display',sans-serif; mso-ascii-theme-font: major-latin; mso-hansi-theme-font: major-latin;"> 170 </span><span style="font-family: 等线; mso-ascii-font-family: 'Aptos Display'; mso-ascii-theme-font: major-latin; mso-fareast-font-family: 等线; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: 'Aptos Display'; mso-hansi-theme-font: major-latin;">多个国家和地区的</span><span lang="EN-MY" style="font-family: 'Aptos Display',sans-serif; mso-ascii-theme-font: major-latin; mso-hansi-theme-font: major-latin;"> 900 </span><span style="font-family: 等线; mso-ascii-font-family: 'Aptos Display'; mso-ascii-theme-font: major-latin; mso-fareast-font-family: 等线; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: 'Aptos Display'; mso-hansi-theme-font: major-latin;">多个目的地，旅客可享用全球超过</span><span lang="EN-MY" style="font-family: 'Aptos Display',sans-serif; mso-ascii-theme-font: major-latin; mso-hansi-theme-font: major-latin;"> 620 </span><span style="font-family: 等线; mso-ascii-font-family: 'Aptos Display'; mso-ascii-theme-font: major-latin; mso-fareast-font-family: 等线; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: 'Aptos Display'; mso-hansi-theme-font: major-latin;">个机场的贵宾休息室。</span></p> <p class="MsoNormal" style="text-align: left;"> </p> <p class="MsoNormal" style="text-align: left;"><strong><span lang="EN-MY" style="font-size: 20.0pt; line-height: 115%; color: #156082; mso-themecolor: accent1;">Assistant Station Head, PVG</span></strong></p> <p class="MsoNormal" style="text-align: left;"> </p> <p class="MsoNormal" style="text-align: left;"><strong><span lang="EN-MY">Reports To:</span></strong><span lang="EN-MY"> Station Head, PVG</span></p> <p class="MsoNormal" style="text-align: left;"><strong><span lang="EN-MY">Location:</span></strong><span lang="EN-MY"> Shanghai</span></p> <p class="MsoNormal" style="text-align: left;"><span lang="EN-MY"> </span></p> <p class="MsoNormal" style="text-align: left;"><strong><span lang="EN-MY">Role Purpose</span></strong></p> <p class="MsoNormal" style="text-align: left;"><span lang="EN-MY">Support and assist the Station Head to administer and monitor the station’s performance in accordance with the Key Accountabilities and Responsibilities as determined by the Management.</span></p> <p class="MsoNormal" style="text-align: left;"><span lang="EN-MY"> </span></p> <p class="MsoNormal" style="text-align: left;"><strong><span lang="EN-MY">Key Accountability</span></strong></p> <p class="MsoListParagraphCxSpFirst" style="text-indent: -18pt; text-align: left;"><!-- [if !supportLists]--><span lang="EN-MY" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><!--[endif]--><span lang="EN-MY">Monitor day to day activities on any operational and administrative job function related to an Airlines Operation.</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; text-align: left;"><!-- [if !supportLists]--><span lang="EN-MY" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><!--[endif]--><span lang="EN-MY">Monitor resources effectively to ensure the efficient running of operations to ensure results are delivered according to agreed level of performance whilst ensuring standard operations procedures are adhered to.</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; text-align: left;"><!-- [if !supportLists]--><span lang="EN-MY" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><!--[endif]--><span lang="EN-MY">Monitor and perform audit safety and security issues within area of responsibility, ensuring GHA are compliant to the safety requirements and organisational procedures, accurate reporting and recording of information.</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; text-align: left;"><!-- [if !supportLists]--><span lang="EN-MY" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><!--[endif]--><span lang="EN-MY">Execute communications with GHA, vendors, external agencies, selecting appropriate method and language in aviation operations and handle complaints and claims at the station.</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; text-align: left;"><!-- [if !supportLists]--><span lang="EN-MY" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><!--[endif]--><span lang="EN-MY">Monitor and track OPEX to ensure it is within the approved budget.</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; text-align: left;"><!-- [if !supportLists]--><span lang="EN-MY" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><!--[endif]--><span lang="EN-MY">Monitor and ensure services level standard of Malaysia Airlines Berhad being adhered to by GHA.</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; text-align: left;"><!-- [if !supportLists]--><span lang="EN-MY" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><!--[endif]--><span lang="EN-MY">Handle any flight discrepancies such as flight delay or flight cancellation and coordinate transfer and reallocation accordingly.</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; text-align: left;"><!-- [if !supportLists]--><span lang="EN-MY" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><!--[endif]--><span lang="EN-MY">Execute and control Station’s Capital Expenditure and Operating budget.</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; text-align: left;"><!-- [if !supportLists]--><span lang="EN-MY" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><!--[endif]--><span lang="EN-MY">Ensure maximum contribution to MH profitability.</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; text-align: left;"><!-- [if !supportLists]--><span lang="EN-MY" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><!--[endif]--><span lang="EN-MY">Perform all Airport Operations duties.</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; text-align: left;"><!-- [if !supportLists]--><span lang="EN-MY" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><!--[endif]--><span lang="EN-MY">Ensure Safety, Security, Efficiency and OTP are complied effectively.</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; text-align: left;"><!-- [if !supportLists]--><span lang="EN-MY" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><!--[endif]--><span lang="EN-MY">Undertake any other related duties as and when assigned by Station Head.</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; text-align: left;"><!-- [if !supportLists]--><span lang="EN-MY" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><!--[endif]--><span lang="EN-MY">Monitor and supervise overall flight handling done by GHA.</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; text-align: left;"><!-- [if !supportLists]--><span lang="EN-MY" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><!--[endif]--><span lang="EN-MY">Ensure all flight reports are being sent on-time and report all service breakages to Station Head.</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; text-align: left;"><!-- [if !supportLists]--><span lang="EN-MY" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><!--[endif]--><span lang="EN-MY">Coordinate with Airport Authority in obtaining slot approval.</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; text-align: left;"><!-- [if !supportLists]--><span lang="EN-MY" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><!--[endif]--><span lang="EN-MY">Prepare and plan for the flight one day prior to its arrival and departure.</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; text-align: left;"><!-- [if !supportLists]--><span lang="EN-MY" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><!--[endif]--><span lang="EN-MY">Plan pre meals order & final meal order to be uplifted and advice local caterer by telex or phone.</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; text-align: left;"><!-- [if !supportLists]--><span lang="EN-MY" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><!--[endif]--><span lang="EN-MY">Observe coordination of activities and movements of GHA prior to the opening of check in counters.</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; text-align: left;"><!-- [if !supportLists]--><span lang="EN-MY" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><!--[endif]--><span lang="EN-MY">Ensure operating aircraft data is correctly updated in Ground Handling Agent system.</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; text-align: left;"><!-- [if !supportLists]--><span lang="EN-MY" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><!--[endif]--><span lang="EN-MY">Be present at the check in counter area to monitor and audit GH check in agents and passengers accordingly.</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; text-align: left;"><!-- [if !supportLists]--><span lang="EN-MY" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><!--[endif]--><span lang="EN-MY">Ensure contents of Service Level Agreements with service providers are complied accordingly.</span></p> <p class="MsoListParagraphCxSpLast" style="text-indent: -18pt; text-align: left;"><!-- [if !supportLists]--><span lang="EN-MY" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><!--[endif]--><span lang="EN-MY">Execute other ad-hoc duties as detailed by the business and Station Head as and when required.</span></p> <p class="MsoNormal" style="text-align: left;"><span lang="EN-MY"> </span></p> <p class="MsoNormal" style="text-align: left;"><strong><span lang="EN-MY">Qualifications & Working Experience</span></strong></p> <p class="MsoListParagraphCxSpFirst" style="text-indent: -18pt; text-align: left;"><!-- [if !supportLists]--><span lang="EN-MY" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><!--[endif]--><span lang="EN-MY">Bachelor or associate degree.</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; text-align: left;"><!-- [if !supportLists]--><span lang="EN-MY" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><!--[endif]--><span lang="EN-MY">Must have at least 5 years of relevant work experience ad exhibit sufficient knowledge, experience, and capability to carry out the functions and responsibilities of a CSO.</span></p> <p class="MsoListParagraphCxSpLast" style="text-indent: -18pt; text-align: left;"><!-- [if !supportLists]--><span lang="EN-MY" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><!--[endif]--><span lang="EN-MY">Fluent English.</span></p> <p class="MsoNormal" style="text-align: left;"><span lang="EN-MY"> </span></p> <p class="MsoNormal" style="text-align: left;"><strong><span lang="EN-MY">Areas of Experience</span></strong></p> <p class="MsoListParagraphCxSpFirst" style="text-indent: -18pt; text-align: left;"><!-- [if !supportLists]--><span lang="EN-MY" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><!--[endif]--><span lang="EN-MY">Strong analytical skills, business acumen and problem-solving capabilities.</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; text-align: left;"><!-- [if !supportLists]--><span lang="EN-MY" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><!--[endif]--><span lang="EN-MY">A team player with excellent interpersonal, communication and influence skills.</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18pt; text-align: left;"><!-- [if !supportLists]--><span lang="EN-MY" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><!--[endif]--><span lang="EN-MY">Calm and patience approach to irate passengers and to remain calm under pressure.</span></p> <p class="MsoListParagraphCxSpLast" style="text-indent: -18pt; text-align: left;"><!-- [if !supportLists]--><span lang="EN-MY" style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><!--[endif]--><span lang="EN-MY">Ability to work under pressure.</span></p> <p class="MsoNormal" style="text-align: left;"><span lang="EN-MY"> </span></p> <p class="MsoNormal" style="text-align: left;"><strong><span lang="EN-MY">Interested parties, please submit your job application via this link -</span></strong></p> <p class="MsoNormal" style="text-align: left;"><span class="MsoHyperlink"><span lang="EN-MY">https://career10.successfactors.com/sfcareer/jobreqcareer?jobId=20775&company=malaysiaaiP</span></span></p> <p class="MsoNormal" style="text-align: left;"><span class="MsoHyperlink"><span lang="EN-MY"><span style="text-decoration: none;"> </span></span></span></p> <p class="MsoNormal" style="text-align: left;"><strong><span lang="EN-MY">Please send your resume to - </span></strong></p> <p class="MsoNormal" style="text-align: left;"><span class="MsoHyperlink"><span lang="EN-MY"><a href="mailto:ying.zhao@malaysiaairlines.com">ying.zhao@malaysiaairlines.com</a></span></span></p>