北京外航服务有限责任公司-招聘求职

英国航空公司招聘 Customer Service Duty Manager

<p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgba(0, 0, 0, 0.9); font-family: system-ui, -apple-system, BlinkMacSystemFont, 'Helvetica Neue', 'PingFang SC', 'Hiragino Sans GB', 'Microsoft YaHei UI', 'Microsoft YaHei', Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; font-size: 12pt; color: #000000; font-family: arial, helvetica, sans-serif; box-sizing: border-box !important; overflow-wrap: break-word !important;">A career without limits <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgba(0, 0, 0, 0.9); font-family: system-ui, -apple-system, BlinkMacSystemFont, 'Helvetica Neue', 'PingFang SC', 'Hiragino Sans GB', 'Microsoft YaHei UI', 'Microsoft YaHei', Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; font-size: 12pt; color: #000000; font-family: arial, helvetica, sans-serif; box-sizing: border-box !important; overflow-wrap: break-word !important;">As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgba(0, 0, 0, 0.9); font-family: system-ui, -apple-system, BlinkMacSystemFont, 'Helvetica Neue', 'PingFang SC', 'Hiragino Sans GB', 'Microsoft YaHei UI', 'Microsoft YaHei', Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; font-size: 12pt; color: #000000; font-family: arial, helvetica, sans-serif; box-sizing: border-box !important; overflow-wrap: break-word !important;">It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris. <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgba(0, 0, 0, 0.9); font-family: system-ui, -apple-system, BlinkMacSystemFont, 'Helvetica Neue', 'PingFang SC', 'Hiragino Sans GB', 'Microsoft YaHei UI', 'Microsoft YaHei', Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; font-size: 12pt; color: #000000; font-family: arial, helvetica, sans-serif; box-sizing: border-box !important; overflow-wrap: break-word !important;">This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues. <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgba(0, 0, 0, 0.9); font-family: system-ui, -apple-system, BlinkMacSystemFont, 'Helvetica Neue', 'PingFang SC', 'Hiragino Sans GB', 'Microsoft YaHei UI', 'Microsoft YaHei', Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; font-size: 12pt; color: #000000; font-family: arial, helvetica, sans-serif; box-sizing: border-box !important; overflow-wrap: break-word !important;">So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgba(0, 0, 0, 0.9); font-family: system-ui, -apple-system, BlinkMacSystemFont, 'Helvetica Neue', 'PingFang SC', 'Hiragino Sans GB', 'Microsoft YaHei UI', 'Microsoft YaHei', Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; font-size: 12pt; color: #000000; font-family: arial, helvetica, sans-serif; box-sizing: border-box !important; overflow-wrap: break-word !important;">We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit. <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgba(0, 0, 0, 0.9); font-family: system-ui, -apple-system, BlinkMacSystemFont, 'Helvetica Neue', 'PingFang SC', 'Hiragino Sans GB', 'Microsoft YaHei UI', 'Microsoft YaHei', Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; font-size: 12pt; color: #000000; font-family: arial, helvetica, sans-serif; box-sizing: border-box !important; overflow-wrap: break-word !important;">The role: <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgba(0, 0, 0, 0.9); font-family: system-ui, -apple-system, BlinkMacSystemFont, 'Helvetica Neue', 'PingFang SC', 'Hiragino Sans GB', 'Microsoft YaHei UI', 'Microsoft YaHei', Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; font-size: 12pt; color: #000000; font-family: arial, helvetica, sans-serif; box-sizing: border-box !important; overflow-wrap: break-word !important;">Customer Service Duty Manager- Shanghai <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgba(0, 0, 0, 0.9); font-family: system-ui, -apple-system, BlinkMacSystemFont, 'Helvetica Neue', 'PingFang SC', 'Hiragino Sans GB', 'Microsoft YaHei UI', 'Microsoft YaHei', Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; font-size: 12pt; color: #000000; font-family: arial, helvetica, sans-serif; box-sizing: border-box !important; overflow-wrap: break-word !important;">You will support the Airport Manager (APM) in the delivery of the British Airways (BA) airport operation, ensuring corporate and legislative safety and security standards are adhered to, monitoring local Service Level Agreements (SLA) and performance managing all local suppliers. To provide deputy reporting official coverage in the event of any serious incident/accident involving BA. To develop and own relationships with airport authorities, state authorities, British embassy, etc. and to support the APM in representing BA at an AOC level. <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgba(0, 0, 0, 0.9); font-family: system-ui, -apple-system, BlinkMacSystemFont, 'Helvetica Neue', 'PingFang SC', 'Hiragino Sans GB', 'Microsoft YaHei UI', 'Microsoft YaHei', Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; font-size: 12pt; color: #000000; font-family: arial, helvetica, sans-serif; box-sizing: border-box !important; overflow-wrap: break-word !important;">We do things Faster, we make ourselves Stronger, we get Leaner and most importantly we do things Together <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgba(0, 0, 0, 0.9); font-family: system-ui, -apple-system, BlinkMacSystemFont, 'Helvetica Neue', 'PingFang SC', 'Hiragino Sans GB', 'Microsoft YaHei UI', 'Microsoft YaHei', Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; font-size: 12pt; color: #000000; font-family: arial, helvetica, sans-serif; box-sizing: border-box !important; overflow-wrap: break-word !important;">What you’ll do: <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Deputies for the APM as appropriate. <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Assist the APM with performance management of suppliers, and day-to-day administrative work. <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Support the APM in managing relationships with all relevant parties, including third party companies, authorities, CAAC and handling agents as appropriate. Identify shortfalls and take immediate actions to ensure a safe & secure operation, including ramp, all aspects of the local safety management system. <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Support the APM in the delivery of agreed performance, cost targets and objectives and in ensuring that all required administrative activities are fulfilled in a set and timely manner. This includes (but is not limited to) LPM, Audits, Station Emergency Procedures, BCPs, local projects and business initiatives. <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Ensure that the quality of services delivered is in line with service level and contractual agreements. Obtain the highest level of performance and motivation through successful communication and influencing skills. <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Establish and maintain effective links with key departments both locally and at head office. <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Role model the service hallmarks to both internal and external customers. <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Lead, advise and manage the Ground Handling Agent (GHA) team seeking a high level of inspiration and motivation by creating a climate of excellence within the teams. <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Ensure delivery of the highest standards of quality in customer services through the development of all GHA staff. <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Identify and develop the potential of each team member to reach technical, behavioral and product knowledge expertise. <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Ensure GHA customer service people have the technical support to perform their duties in delivering the highest levels of customer service. <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Ensure all local resources are utilized in such a manner that revenue is maximized and productivity is achieved within the given framework. <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Work closely with the GHA teams to ensure that all airport activities are achieved in compliance with BA corporate safety, local security standards, EUOPS quality management system and Local Procedures Manual (LPM). <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Attend the AOC and other meetings, representing BA, as required. <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgba(0, 0, 0, 0.9); font-family: system-ui, -apple-system, BlinkMacSystemFont, 'Helvetica Neue', 'PingFang SC', 'Hiragino Sans GB', 'Microsoft YaHei UI', 'Microsoft YaHei', Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; font-size: 12pt; color: #000000; font-family: arial, helvetica, sans-serif; box-sizing: border-box !important; overflow-wrap: break-word !important;">What you’ll bring to British Airways: <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgba(0, 0, 0, 0.9); font-family: system-ui, -apple-system, BlinkMacSystemFont, 'Helvetica Neue', 'PingFang SC', 'Hiragino Sans GB', 'Microsoft YaHei UI', 'Microsoft YaHei', Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; font-size: 12pt; color: #000000; font-family: arial, helvetica, sans-serif; box-sizing: border-box !important; overflow-wrap: break-word !important;">You will be accountable for to 10 departures per week. (Subject to COVID-19 measures and restrictions). You will be leading a team of Customer Service professionals in delivering excellent customer service to performance standards within financial parameters. You will be responsible to ensure delivery for all compliance standards to ensure a safe, secure and punctual operation. You will be fully accountable for all performance standards on the station. <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgba(0, 0, 0, 0.9); font-family: system-ui, -apple-system, BlinkMacSystemFont, 'Helvetica Neue', 'PingFang SC', 'Hiragino Sans GB', 'Microsoft YaHei UI', 'Microsoft YaHei', Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; font-size: 12pt; color: #000000; font-family: arial, helvetica, sans-serif; box-sizing: border-box !important; overflow-wrap: break-word !important;">You will bring strong leadership skills, and has a leadership style that empowers people to raise concerns (e.g. about safety, ethics or performance). Self-aware and leads by example. Maintains focus and momentum to optimize performance. Recognizes, celebrates and rewards high performance – and manages underperformance. Encourages continuous improvement and innovation. <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgba(0, 0, 0, 0.9); font-family: system-ui, -apple-system, BlinkMacSystemFont, 'Helvetica Neue', 'PingFang SC', 'Hiragino Sans GB', 'Microsoft YaHei UI', 'Microsoft YaHei', Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; font-size: 12pt; color: #000000; font-family: arial, helvetica, sans-serif; box-sizing: border-box !important; overflow-wrap: break-word !important;">Ability to work in a team environment, to engage a team through excellent written and verbal communication skills, Ability to prioritize and deliver to schedule, with effective communication/negotiation skills to make string decisions and problem solve. <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgba(0, 0, 0, 0.9); font-family: system-ui, -apple-system, BlinkMacSystemFont, 'Helvetica Neue', 'PingFang SC', 'Hiragino Sans GB', 'Microsoft YaHei UI', 'Microsoft YaHei', Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; font-size: 12pt; color: #000000; font-family: arial, helvetica, sans-serif; box-sizing: border-box !important; overflow-wrap: break-word !important;">Willingness to work weekends and irregular shifts/ travel on occasions with strong customer focus, with effective planning skills with the ability to prioritise urgent matters <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgba(0, 0, 0, 0.9); font-family: system-ui, -apple-system, BlinkMacSystemFont, 'Helvetica Neue', 'PingFang SC', 'Hiragino Sans GB', 'Microsoft YaHei UI', 'Microsoft YaHei', Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; outline: 0px; max-width: 100%; font-size: 12pt; color: #000000; font-family: arial, helvetica, sans-serif; box-sizing: border-box !important; overflow-wrap: break-word !important;">Key Interfaces: <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Network Operations <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Worldwide Airports Central Teams <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Commercial Team <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Local Government Authorities <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Airport Authorities <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Ground Handling Agents (Suppliers) <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Security Duty Manager <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-IFCE and Flight Ops <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Customer Relations <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Local Hotels & Transport providers <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-British High Commission / British Embassy <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;"> <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">Experience & Skills: <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-In-depth understanding of airport and operational procedures <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Excellent communication skills, in written and spoken English. <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Desire for learning and development <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Customer service professional & customer driven <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Self-starter and proactive <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Flexible <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Innovative thinker <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Strong negotiation skills <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Self-motivated and ability to motivate a team <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Skilled in effective time management and prioritization <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-High level of resilience and experience of working under pressure. <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Excellent decision making and problem-solving skills <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Proven experience of managing a team <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Proven front line supervisory experience <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Effective supplier relationship management <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Good working knowledge of BA operational systems and MS Office <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Effective communication with internal and external partners and customers <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Basic understanding of budgetary control and BA financial processes desired <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Ability to multi-task in a dynamic environment <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;"> <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">Expertise / Specialist Knowledge (Essential or desirable) <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Previous experience of working in an operational environment (essential) <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Understanding of essential systems – FLY / JFE / FICO / Ops Dashboard / Safety Management Systems (desirable) <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">-Understanding of BCP and Emergency Procedures (desira <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;"> <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">What we offer: <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary. <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family. <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">At British airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">We never stand still, and we don’t expect our people to either. <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">Inclusion & Diversity <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">We recognise that all our colleagues are uniquely different and bring their own originality, creativity, and identity to work. We encourage people from all backgrounds to be part of our journey to become a Better BA. <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;"><img src="http://10.201.0.12:8081/images/20240301133230244557.png" alt="" width="781" height="439" /> <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">有意应聘者，请在浏览器中打开以下链接，前往英国航空官网提交应聘申请：<a href="https://careers.ba.com/job/shanghai/customer-service-duty-manager/32612/61726728144" target="_blank" rel="noopener" data-title="https://careers.ba.com/job/shanghai/customer-service-duty-manager/32612/61726728144">https://careers.ba.com/job/shanghai/customer-service-duty-manager/32612/61726728144</a> <p style="margin: 0px 0px 24px; padding: 0px; outline: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgba(0, 0, 0, 0.9); font-family: system-ui, -apple-system, BlinkMacSystemFont, 'Helvetica Neue', 'PingFang SC', 'Hiragino Sans GB', 'Microsoft YaHei UI', 'Microsoft YaHei', Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;">

英国航空公司招聘 Customer Service Duty Manager