北京外航服务有限责任公司-招聘求职

国泰航空有限公司武汉站招聘货运代表

职位详情

Cargo Officer <a name="OLE_LINK2"></a><a name="OLE_LINK1"></a><span style="font-size: 10.0pt; font-family: 宋体; mso-ascii-font-family: Arial; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; color: #006564; mso-themecolor: background1;">货运代表 Location: <span style="font-size: 10.0pt; font-family: 宋体; mso-ascii-font-family: Arial; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-ansi-language: EN-GB; mso-bidi-font-weight: bold;">武汉 Role Introduction: To execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators as well as to deliver service excellence, ensuring full compliance with company and regulatory requirements and safety and operational standards. Key Responsibilities: 1、 Revenue Generation 1) Implement the Cargo Business Plan in full alignment with local cargo strategies and specified Key Performance Indicators 2) Assist the Cargo Supervisor to conduct regular reviews of revenue performance and to take actions where revenue is behind budget 3) Provide active management of capacity to maximise flight revenue 2、 Coordination with Operations Ensure that accurate booking lists for the Cargo Terminal Operator are prepared in in timely manner to execute flight planning and pallet build up plans 3、 Customer Services 1) Answer customers’ enquiries, process customers’ off-line booking and e-booking in a timely and professional manner 2) Maintain the day-to-day relationship with stakeholders from all sales channels for revenue generation purposes 3) Provide superb sales and customer services in all customer touch points so as to drive premium selling rates and regular business 4) Champion Cathay products and provide excellent and consistent product solutions to customers 4、 Efficiency Improvement Support to implement programmes on e-initiatives to drive penetration of e-Bookings, e-AWB, e-freighter shipment and other Agent Self-Service functions 5、 Financial Risk Management (if applicable) Manage credit risks with reference to relevant internal guidelines / IATA local financial criteria where applicable 6、 Partnerships and External Liaisons 1) Actively assist the Area Lead / Cargo Supervisor to establish and manage relationships with shippers, key industry and trade partners and associations so that Company interests are well represented 2) Ensure that recognition is conferred on, and that loyalty is earned from our highest value customers, including Cargo Clan Elite members 7、 Service Delivery and Excellence 1) Assist to implement the Cargo Servicing Plan, including supervision of customer service, the operation of the handling agents, and report performance and status both qualitatively and quantitatively 2) Drive operational excellence with contracted vendors by managing Key Performance Indicators and service levels 3) Ensure compliance and conformance to established regulatory, corporate and departmental policies and procedures and requirements 4) Perform regular quality checks, as required, and completion of proper paperwork, providing feedback to respective stakeholders and work to resolve any problem areas identified 5) Support the execution of cargo service delivery strategy as established by Head Office and Regional Management 6) Liaise closely with all stakeholders to ensure proper communication is maintained and focus areas are aligned 7) Ensure that new customers receive assistance and coordination as required to safeguard smooth cargo movements 8) Implement the operations plans to optimise booking for space and weight utilisation with cargo sales and service agents, the handling agents and key customers 9) Assist to develop local service and standards to streamline cargo procedures to support core and specialised products 10) Liaise with various airport authorities, local and government agencies as required 11) Assist or participate local Emergency and Accident activities as directed 12) Conduct regular meetings with service vendors to review performance and provide education on updated policies 13) Help the Cargo Supervisor to ensure that communication of Cathay cargo notices to all employees and suppliers is disseminated and understood 14) Perform regular quality checks, as required, and completion of proper paperwork, providing feedback to respective stakeholders and work to resolve any problem areas identified 15) Serve as the port designated trainer as required and recommend training programmes 16) Control and manage the Unit Load Device inventory level to meet the demand during seasonal peaks for both passenger and freighter services 17) Any other reasonable task as requested 8、 Operational Duty Holder (if applicable) 1) This position is the Operational Duty Holder of the applicable port and has a formal business relationship with the Functional Duty Holder of applicable services and must understand the process of risk escalation to the Functional Duty Holder (GM GSORM). 2) This position is the Remote Operational Duty Holder of the applicable port (if Remote ODH applies) and has a formal business relationship with the Functional Duty Holder of applicable services and must understand the process of risk escalation to the Functional Duty Holder (GM GSORM). 3) This position is the Operational Duty Holder Delegate of the applicable port (if ODH Delegate applies). 4) To fulfil the detailed Cargo Operational Duty Holder responsibilities, for Cathay Pacific and Cathay Dragon, as per the requirements of the “Best Practice for Cargo Operation Duty Holder - Port” documented in The Hub Team Site. 5) Be accountable at an operational level for the safe operation of services, including those services which are contracted to others 6) Maintain day to day responsibility for managing operational performance, including the performance of suppliers who are contracted to deliver services to ensure that:  a. there is full compliance with quality standards and regulatory requirements  b. procedures and instructions are followed  c. the service is delivered in accordance with contracted terms Cross Functional Support (as requested) 7) Performs some or all duties of Cargo Services Officer (CSO) as required 9、 E&A Emergency and Accident and Crisis Response responsibilities as required Qualifications / Experience: 1、 Academic Qualifications  1) College degree or equivalent  2) A qualification in Cargo or logistics in an advantage 2、 Knowledge, skills, training and experience  1) Minimum 2 years’ experience in cargo industry would be an added advantage  2) Prior customer service experience with demonstrable customer service orientation  3) Excellent communication skills  4) Highly attentive to detail  5) Working knowledge in MS Word, Excel and PowerPoint  6) Good analytical, problem solving and planning skills  7) Ability to work independently  8) Knowledge of CHAMP CargoSpot systems is an advantage  9) Adapts to change easily  10) A valid Driver’s License and clearance to operate a company vehicle <span style="font-size: 10.0pt; font-family: 宋体; mso-ascii-font-family: Arial; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; color: #333333; background: white; mso-ansi-language: EN-GB;">声明： 1<span style="font-size: 10.0pt; font-family: 宋体; mso-ascii-font-family: Arial; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; color: #333333; background: white; mso-ansi-language: EN-GB;">、国泰航空为每位应聘者提供平等应聘的机会。应聘者提供的个人数据将严格按照政策使用，并仅用于招聘目的。 2<span style="font-size: 10.0pt; font-family: 宋体; mso-ascii-font-family: Arial; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; color: #333333; background: white; mso-ansi-language: EN-GB;">、如八周内未收到进一步安排可视为应聘不成功。所有相关信息将被存档至多二十四个月。如有需求可联系我们的数据保护人员提供个人信息收集声明的副本。 <span style="font-size: 10.0pt; font-family: 宋体; mso-ascii-font-family: Arial; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; color: #333333; background: white; mso-ansi-language: EN-GB;">注意: 1<span style="font-size: 10.0pt; font-family: 宋体; mso-ascii-font-family: Arial; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; color: #333333; background: white; mso-ansi-language: EN-GB;">、所有中国内地职位的劳动合同遵循当地条款。 2<span style="font-size: 10.0pt; font-family: 宋体; mso-ascii-font-family: Arial; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; color: #333333; background: white; mso-ansi-language: EN-GB;">、应聘者须持有中国身份证。 3<span style="font-size: 10.0pt; font-family: 宋体; mso-ascii-font-family: Arial; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; color: #333333; background: white; mso-ansi-language: EN-GB;">、一旦确认录用，将安排与国泰航空指定的当地第三方人力资源机构签订劳动合同，及由其负责档案保管。 Job Application: Please scan the QR code below to apply for the job. <img src="http://10.201.0.12:8081/images/20251017150851373537.png" alt="" width="239" height="239" />

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