<div class="WordSection1"> </div> <p class="MsoNormal"><span style="font-size: 14pt;"><strong>Customer Service Agent/Officer</strong></span></p> <p class="MsoNormal"><span lang="EN-US" style="font-size: 12.0pt;"><span style="font-size: 14pt;"><strong>Location: GuangZhou.</strong></span></span></p> <p class="MsoNormal"> </p> <p class="MsoNormal"><span lang="EN-US" style="font-size: 12.0pt;"><strong>I.CRITICAL ACCOUNTABILITIES</strong></span></p> <p class="MsoNormal"><span lang="EN-US" style="font-size: 12.0pt;"><strong>1. Operational excellence</strong></span></p> <p class="MsoNormal"><span lang="EN-US" style="font-size: 12.0pt;">- Ensure ground handling units in the airport are coordinated to enable high levels of punctuality.</span></p> <p class="MsoNormal"><span lang="EN-US" style="font-size: 12.0pt;">- Conduct regular tabletop and review exercises with airport stakeholders to ensure smooth handling during delays.</span></p> <p class="MsoNormal"><span lang="EN-US" style="font-size: 12.0pt;"><strong>2. Customer experience  </strong> </span></p> <p class="MsoNormal"><span lang="EN-US" style="font-size: 12.0pt;">- Engage ground handling agents, lounge vendor and caterer to ensure service standards and met and exceeded.</span></p> <p class="MsoNormal"><span lang="EN-US" style="font-size: 12.0pt;">- Craft and implement service enhancement initiatives within the station.</span></p> <p class="MsoNormal"><span lang="EN-US" style="font-size: 12.0pt;"><strong>3. Brand reputation </strong>  </span></p> <p class="MsoNormal"><span lang="EN-US" style="font-size: 12.0pt;">- Foster a strong safety and security culture within the station, by proactively identifying potential lapses and engaging stakeholders on the company's position on safety and security.</span></p> <p class="MsoNormal"><span lang="EN-US" style="font-size: 12.0pt;">- Assist with audits.</span></p> <p class="MsoNormal"><span lang="EN-US" style="font-size: 12.0pt;"><strong>4. Learning and development </strong> </span></p> <p class="MsoNormal"><span lang="EN-US" style="font-size: 12.0pt;">- Ensure punctual course completion.</span></p> <p class="MsoNormal"><span lang="EN-US" style="font-size: 12.0pt;"><strong>5. Station administration </strong> </span></p> <p class="MsoNormal"><span lang="EN-US" style="font-size: 12.0pt;">- Maintain proper records and filing system on flights and daily operations.</span></p> <p class="MsoNormal"><span lang="EN-US" style="font-size: 12.0pt;">- Provide support in preparation of reports when required.</span></p> <p class="MsoNormal"><span lang="EN-US" style="font-size: 12.0pt;">- Verification of selected invoices.</span></p> <p class="MsoNormal"><span lang="EN-US" style="font-size: 12.0pt;">- Prompt follow up on emails.</span></p> <p class="MsoNormal"><span lang="EN-US" style="font-size: 12.0pt;"><strong>6. Projects   </strong> </span></p> <p class="MsoNormal"><span lang="EN-US" style="font-size: 12.0pt;">- Projects assigned by DH </span></p> <p class="MsoNormal"><span lang="EN-US" style="font-size: 12.0pt;"> </span></p> <p class="MsoNormal"><span lang="EN-US" style="font-size: 12.0pt;"><strong>II.SKILLS AND KNOWLEDGE</strong></span></p> <p class="MsoNormal"><span lang="EN-US" style="font-size: 12.0pt;"><strong>EDUCATIONAL QUALIFICATIONS</strong></span></p> <p class="MsoNormal"><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">•</span><span lang="EN-US" style="font-size: 12.0pt;">     Diploma or bachelor’s degree</span></p> <p class="MsoNormal"><span lang="EN-US" style="font-size: 12.0pt;"><strong>RELEVANT EXPERIENCE</strong></span></p> <p class="MsoNormal"><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">•</span><span lang="EN-US" style="font-size: 12.0pt;">     1-3 years’ previous experience in customer-oriented jobs is preferable.</span></p> <p class="MsoNormal"><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">•</span><span lang="EN-US" style="font-size: 12.0pt;">     Experience in airline operations and familiarity with aviation industry will be advantageous.</span></p> <p class="MsoNormal"><span lang="EN-US" style="font-size: 12.0pt;"><strong>PERSONAL CHARACTERISTICS & BEHAVIOURS</strong></span></p> <p class="MsoNormal"><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">•</span><span lang="EN-US" style="font-size: 12.0pt;">     Fluent in both written and spoken English and Chinese, CET-6 and above.</span></p> <p class="MsoNormal"><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">•</span><span lang="EN-US" style="font-size: 12.0pt;">     Computer literate and knowledge basic office applications e.g. Microsoft Word / Excel</span></p> <p class="MsoNormal"><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">•</span><span lang="EN-US" style="font-size: 12.0pt;">     Customer service and communication skill, pleasant personality and a customer-oriented mind set.</span></p> <p class="MsoNormal"><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">•</span><span lang="EN-US" style="font-size: 12.0pt;">     Disciplined and respectful of local guidelines and company directives.</span></p> <p class="MsoNormal"><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">•</span><span lang="EN-US" style="font-size: 12.0pt;">     Organised and neat in work.</span></p> <p class="MsoNormal"><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">•</span><span lang="EN-US" style="font-size: 12.0pt;">     Proactive in seeking solutions to resolve problems.</span></p> <p class="MsoNormal"><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">•</span><span lang="EN-US" style="font-size: 12.0pt;">     Able to work in a high stress environment.</span></p> <p class="MsoNormal"><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">•</span><span lang="EN-US" style="font-size: 12.0pt;">     Able to work at airport.</span></p> <p class="MsoNormal"><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">•</span><span lang="EN-US" style="font-size: 12.0pt;">     Able to work on shifts, e.g., night shifts.</span></p> <p class="MsoNormal"><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">•</span><span lang="EN-US" style="font-size: 12.0pt;">     Able to handle delicate situations with Authorities.</span></p> <p class="MsoNormal"><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">•</span><span lang="EN-US" style="font-size: 12.0pt;">     Able to lead service partners in meeting work objectives       </span></p> <p class="MsoNormal"><span lang="EN-US" style="font-size: 12.0pt;"> </span><span lang="EN-US" style="font-size: 12.0pt;"> </span></p> <p class="MsoNormal"><span lang="EN-US" style="font-size: 12.0pt;"><strong>III. APPLICATION PROCESS</strong></span></p> <p class="MsoNormal"><span lang="EN-US" style="font-size: 12.0pt;"> </span><span lang="EN-US" style="font-size: 12.0pt;">Interested applications are to email their full resume, copies of relevant certificates and testimonies to the following personnel   SQCN_Recruitment@singaporeair.com.sg </span></p> <p class="MsoNormal"><span lang="EN-US" style="font-size: 12.0pt;"> </span><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">邮件主题</span><span lang="EN-US" style="font-size: 12.0pt;">&</span><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">简历命名：</span> <span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">姓名</span><span lang="EN-US" style="font-size: 12.0pt;">+</span><span style="font-size: 12.0pt; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">岗位</span></p> <p><span lang="EN-US" style="font-size: 12.0pt; font-family: 'Calibri','sans-serif'; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> </span></p> <p class="MsoNormal" align="left"><span lang="EN-US" style="font-size: 12.0pt;"> </span></p> <p class="MsoNormal" style="mso-layout-grid-align: auto; punctuation-wrap: hanging; text-autospace: ideograph-numeric ideograph-other; mso-vertical-align-alt: auto; margin: 3.0pt 0cm 3.0pt 0cm;"><span lang="EN-GB" style="font-size: 11.0pt; mso-bidi-font-size: 10.0pt; font-family: 'Arial','sans-serif';"> </span></p>