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德国汉莎航空公司上海办事处在南京招聘Multi Task Agent
2018-05-15

Interested candidates please kindly click HERE to register with Beijing FASCO, and then send your resume both English and Chinese version (English CV must be submitted) by email to xiaobo.ye@dlh.de before 10th Jun. 2018.

 

 

Job Title

 

Multi Task Agent

 

Organisation:

Job Code/TC:

Max Salary Grade:

Weekly Hours:

Start Date:

Valid until:

Place of Work:

Cost Centre:

Reports to:

 

 

NKGSM

 

B3

40hrs

asap

 

NKG

639651

NKGSM

 

Goals

 

 

 

Depending on his/her current principal assignment, the Multi Task Agent is responsible for the handling and assistance of passengers and aircraft with particular emphasis on service, punctuality and quality as well as economic aspects

 

 

Tasks

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

…Tasks

 

 

 

Depending on the respective principal assignment, the following tasks are included:

 

Ticketing and Reservations

to give customer care and sales-information to customers (incl. Miles & More customers)

hotel reservations and car hire

calculating and issuing tickets incl. re-issues

issuing of PEVs

to process refunds, TODs, replacement documents and excess luggage cashiering

to have a proactive sales attitude

 

Check-In

to carry out all check-in procedures in accordance with the appropriate guidelines

to carry out boarding incl. gate closing tasks

examination of all documents required for travel

examination, check-in and tagging of passenger luggage

to determine excess luggage and to carry out the securing of luggage

to arrange and carry out announcements for flights which are being handled Operations

Dealing with IRREG Cases (e.G. HORES, rebookings etc.)

take care of passengers

 

      Planning and Documentation (IT/manual)

 

to issue „Weight and Balance“-documents

taking appropriate measures in case of load-/and centre-of-gravity-critical flights

transmission of the necessary telex messages and production of statistical documentation as well as the compilation of route regulations (Streckenakte)

to communicate with other persons concerned with the dispatch

 

      Dispatch Coordination and Loading Supervision

coordination and supervision of all aspects of the work flow on the apron

supervision of adherence to the load plan

to ensure the punctual provision of the freight-, mail- and luggage-load

to ensure that cleaning tasks for transit and quick turnaround flights are carried out methodically and punctually, as well as the punctual loading of catering.

registration of unloaded and loaded units for the rotation control (Lademittelumlaufkontrolle)

to carry out last minute changes

to communicate with other persons concerned with dispatch

 

General Tasks

to provide information and assistance in connection with  all customer concerns during normal operation, delays and cancellations

to provide assistance to passengers with special needs

to follow required safety and security procedures in accordance with all company guidelines and regulatory requirements

to take on other customer service duties which may arise at the station, as well as carrying out station related tasks in connection with prior agreements.

Office IT / administration work

Liaise with authorities / handling agents on the order of station manager on daily issues

 

 

 

 

 

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Qualifications                                        (training/knowledge/skills)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Technical Competences

 

GCSE-level education or equivalent and completed vocational training in the commercial field or service industry

numeracy

fluent knowledge of  English, both spoken and written

knowledge of German desirable

good general education

driving license

PC-skills preferred

 

 

 

 

Personal Competences

 

diligent and systematic approach to work and ability to work on own initiative

desire to give excellent service

salesmanship and negotiation skills, confident manner

ability to make ad-hoc decisions

suitability for shift work and ability to work under pressure

ability to deal with conflict, good sociable and cooperative conduct

team worker

well groomed appearance

good linguistic skills

poss. psychological aptitude test

 

Environmental influences or other encumbrances/

-     shift work

-     working with computers

-     working under time pressure

-     no permanently assigned work station

-     weather factors and noise pollution

-     lifting of luggage up to 70lb

 

Authorities (disciplinary/professional/financial)

 

-     in accordance with rules and regulations and given authorities

 

 

Date/issued                Author                 Date/checked                                               Date/Manager                         

For departmental use