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香港航空在北京招聘 Customer Service Officer
2017-09-07

Position: Customer Service Officer

Location: Beijing

General Responsibilities:

Customer Service Officer (CSO) job responsibilities generally include staff overall performance evaluation, airport operation cost control, oversee ground handling agent performance are met with company standards, ensure flights are operated in accordance with company safety requirement, provide good customer service by airport staff under his/her leadership in various situation, coordinate with airport & government facilities when required, play a major role in generating revenue, and frequently negotiate contracts with vendors and service providers etc.

Key Job Description(including but not limited to):

  • Supervise GHA daily job performance in accordance to company requirements
  • Ensure flights are operated in safety manners
  • Ensure good customer service is carried out on daily basis.
  • Keep airport operation costs are under budget
  • Coordinate with airport authorities, catering, crew hotel for various issue
  • Ensure that decisions are made within established company standards
  • Makes efficient utilization of all available passenger service resources to ensure a safe and on-time operation
  • Efficiently deal with complains from passengers.
  • Pre-arrangement & assist for concerned department from head office before & during their station audit trip.
  • Shall keep close communication with local Airport Supervisor (or AIC) , Supervisor (or AIC)’s instruction must be follow up.
  • Keep good relationship with local CIQ/GHA/AA/Tower on site, and HQ related departments.
  • Be called out for over time to handle flight disruption is needed.

Job Requirements:

  • Excellent spoken and written English & Mandarin essential, Cantonese would have more superiority.
  • 0-3Years Airport Customer Service experience.
  • Customer focused with excellent customer service skills and problem solving attitude
  • Proven supervisory and people management experience.
  • In coordination with the Airport team, negotiate and administer all major Airport Authority, Air Traffic Control, CIQ and etc.
  • Ability to work under pressure and in crisis, Provide direction and front line support to airport team.
  • Focused on service delivery, Anticipate competitor activities by service product trends and initiate service strategies in a timely manner to out maneuver competitors.
  • In accordance with Company Service Deliver policy, ensure the airport team remains focused on the corporate sector generating premium revenue.
  • Brief and coach agency incentive agreements.
  • University Educated is preferred.

To Apply:

Interested candidates please click HERE to register with FASCO and send your resume in both English and Chinese version to cherry.zhao@hkairlines.com  before September 31, 2017.