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芬兰航空公司在北京招聘Sales Coordinator/Support
2017-05-19

Company: Finnair Beijing Office

PositionSales Coordinator / Support

Location Beijing

Key tasks & responsibilities:

  • Undertake sales activities as required to meet and achieve sales team objectives and sales targets
  • Coordinate daily management of Group Sales
  • Diary management & admin support for office, co-ordinate meetings & events as required, VIP delegation co-ordination & any other duties as required.
  • Work with Group requests in AGM
  • Support sales team in strengthening the relationships within the customer portfolio at the operational and servicing level (eg. Travel Managers, Implant office, Agencies etc.)
  • Support client managers by arranging sales calls
  • Creating various reports to support sales team (Cognos + other manual reports)
  • Event arrangements and RSVPs
  • Business Development
  • Lead generation
  • Pre-flight checks
  • Handle possible direct customer
  • Dedicated line for Agent special support
  • Check competitor campaigns
  • Customer maintenance in SellSmart
  • Prepare ticketing instructions
  • Assist to solve fare filing errors with TCS
  • Monitor ticket deadline
  • Assist as ticketing expert
  • Create & Distribute fare lists, sales memo's
  • Liaison -Group Ticketing, Sales & Admin team
  • Monthly waiver and special ticket reports
  • Phone lines for other CM plus other kind of sales support to sales team when needed
  • Support team for their hotels and train/flight tickets on duty
  • Act as ticketing / fare rules expert

Key Competences:

Knowledge

  • Basic understanding of airline sales principles
  • Knowledge of Finnair rules and practices
  • Ayres and AGM application
  • Microsoft Office

Skills

  • Fluent Chinese & English (written & spoken)
  • GDS (Amadeus) user
  • Good Windows Office skills and particularly strong command of Excel
  • Good telephone skills and ability to deal with demanding customer service situations
  • On time answers and actions
  • Project Management Skills
  • Required education for the position

University degree and English diploma is a plus

  • Required experience for the position

Airline /travel agency background for the last 5 years

To apply:

Interested candidates please click HERE to apply with Beijing FASCO by 31st May 2017.