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加拿大航空公司北京办事处在北京招聘Customer Service Agent
2017-02-14

加拿大航空公司北京办事处因公司业务发展需要, 现诚聘:

职位:                Customer Service Agent           机场客服代表        若干   

工作所在地:          Beijing  International  Airport         北京首都国际机场

Job Description:

- Ensure airport safety and security standards

- Deliver superior service to our internal and external customers

- Acknowledge and follow corporate policies and procedures as outlined in manuals, bulletins, letters, and instructions provided verbally

- Instruct handling agents on the irregular operation procedures to ensure efficient handling with minimum inconvenience to our customers and travel trade at a minimum cost

- Consider the cost of various options to the Company

- Cover the back office as well as administrative function as requested

- Direct and supervise Air Canada handling agents

Qualifications:

- Extensive knowledge of passenger handling and operational procedures at airport

- Skill and knowledge of RESIII, both Reservation and DCS

- Excellent and efficient communication skills internally and externally, both in Chinese and English

- Strong interpersonal skill leading to solve the problem for irregular operations and customer claims

- Ability to handle multiple tasks, and prioritize with proper judgement

- Excellent personal skill on MS Office (Word, Excel)

- Present a neat and groomed appearance and maintain a favorable attitude to our internal and external customers

- Work in irregular hours when required

- Familiar with Air Canada's product and procedures

Motivated candidates please to HERE to register with Beijing FASCO, then immediately send your resume both English and Chinese version and salary expectation by email to hrac-bjs@hotmail.com and note the position you are interested.

Application Deadline:  20th March 2017