加拿大航空公司北京办事处招聘Customer Service Agent

职位 Customer Service Agent   机场客服代表        2     

工作所在地:   Beijing  International  Airport      北京首都国际机场

 

 

Job Description:

- Ensure airport safety and security standards

- Deliver superior service to our internal and external customers

- Acknowledge and follow corporate policies and procedures as outlined in manuals, bulletins, letters, and instructions provided verbally 

- Instruct handling agents on the irregular operation procedures to ensure efficient handling with minimum inconvenience to our customers and travel trade at a minimum cost

- Consider the cost of various options to the Company

- Cover the back office as well as administrative function as requested

- Direct and supervise Air Canada handling agents

 

Qualifications:

- Extensive knowledge of passenger handling and operational procedures at airport

- Skill and knowledge of RESIII, both Reservation and DCS

- Excellent and efficient communication skills internally and externally, both In Chinese and English

- Strong interpersonal skill leading to solve the problem for irregular operations and customer claims

- Ability to handle multiple tasks, and prioritize with proper judgement

- Excellent personal skill on MS Office (Word, Excel)

- Present a neat and groomed appearance and maintain a favorable attitude to our internal and external customers

- Work in irregular hours when required

- Familiar with Air Canada's product and procedures

Motivated candidates please send your resume both English and Chinese version and salary expectation by email to hrac-bjs@hotmail.com and note the position you are interested.