土耳其航空公司北京办事处招聘 Corporate Helpdesk Representative

Job description

Turkish Airlines is looking for a Corporate Helpdesk Representative

Job location: Beijing

Scope of Duty:

· Provide pre and post-sales support for corporate agencies and corporate customers via phone.

· Provide information for ticketing and fare rules.

· Evaluate customer complaints and forward them to relevant departments. Follow up on their responses to the customers.

· Provide Miles & Smiles supports to the customers. Give information about latest developments about the benefits and updates about the program.

· Assist to develop potential corporate and inform them about Turkish Corporate Club.

· Coordinate special requests from customers with relevant departments.

· Check filing and report problems to relevant departments

· Effectively work to ensure corporate customer satisfaction via providing after sales support

Qualifications:

· Minimum 2 years’ experience in aviation or travel management related fields.

· University graduate or equivalent

· Effective communication skills and well-developed interpersonal capacity

· Must be fluent in English; Fluency in Cantonese or other language will be preferential

· Proficient in PC applications

 

Interested applicants please send CV to YHE@THY.COM by 15th Nov, 2018