美国联合航空北京办事处招聘 Senior Support Engineer

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Senior Support Engineer – IT Field Service Delivery, North Pacific


Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT 


Travel subject to service charges/restrictions. Bonuses awarded only under terms of United's policies. 


NO AGENCIES PLEASE 

 

Overview

This person is a hands-on engineer with a project management background who will provide technical guidance in operations, security, and integration in airport and campus environments. Tasked to work with project teams to represent technical issues in enterprise projects, escalate chronic issues and provide troubleshooting and resolution to technicians. Represents airport and campus requirements in enterprise programs. Provides oversight for project planning, training, execution, timing, functionality, quality and cost. Will be required to manage multiple vendors and contractors for a region. Able to leverage technical background with strong business understanding. 


Responsibilities

Undertakes complex projects requiring additional specialized technical knowledge, planning and education

Develops innovative and thorough solutions to complex or ambiguous systems engineering issues

Ensures that system improvements are successfully implemented and monitored to increase efficiency

Designs, develops, tests, debugs and implements complex operating systems components, software tools and utilities

Makes complex modifications to existing software or hardware to fit specialized needs and configurations

Establishes and communicates common goal and direction for team

Acts as a source of direction, training and guidance for less experienced staff

Monitors project schedules to ensure they are on time and on budget

Experience with the following operating systems and software packages and programs: MS windows 7/10, MS Office 2007/2010/2013 Suite, MS Project, MS Visio, Symantec AntiVirus, Hubs, Switches, LAN, WAN, Norton Ghost, DNS, DHCP, disk encryption software, VPN Client, HPCA, SCCM, Network connectivity troubleshooting, Citrix, and thin computing technologies.

Strong technical understanding of current and planned workstation hardware, middleware, and software, in a predominantly HP/Dell and Microsoft environment 

Basic skills in Wifi, LAN/WAN network technologies 

Experience with Cisco VoIP is preferred 

Ability to understand the data, technical issues and influence on projects; and effectively communicate these issues and affects to other project stakeholders 

Works with Field Services Support to publish technical bulletins

Provides technical training to peers and team

Provides executive suite support

Knowledge and understanding of ITIL 

Able to manage / work between the multiple vendors, Airport Authority and Government Departments. 

Able to work with Customs Department and Customs brokers for shipment clearance. 

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.


Education

Bachelor's degree in Computer Science or Engineering is preferred 

Knowledge/Skills

Minimum 2 years experience managing large projects using Microsoft Project software

Must possess excellent planning and organizing skills as well as strong verbal and written communication skills

Must be able to work well with outside vendors 

Must be fluent in English and Mandarin (written and spoken)

Experience

At least 4 years of experience in Information Technology of which 2 years should have been in architecture, design and engineering of environments using above required technologies required

Other

Must be legally authorized to work in China for any employer without sponsorship


Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position 

Require to travel about 40% within and outside of China 

Primary location- is in Beijing, China

All applicants who are interested  please click HERE to register with FASCO, and kindly requested to submit application letter with current Curriculum Vitae, photo for the attention of Human Resources Department via email to pekhr@united.com.

Closing date for application: Aug .12, 2018.