土耳其航空公司北京办事处招聘 Corporate Helpdesk Representative

Job description

Turkish Airlines is looking for a Corporate Helpdesk Representative 

Job location: Beijing


Scope of Duty:

•Provide pre and post-sales support for corporate agencies and corporate customers via phone. 

•Provide information for ticketing and fare rules. 

•Evaluate customer complaints and forward them to relevant departments. Follow up on their responses to the customers. 

•Provide Miles & Smiles supports to the customers. Give information about latest developments about the benefits and updates about the program. 

•Assist to develop potential corporate and inform them about Turkish Corporate Club. 

•Coordinate special requests from customers with relevant departments. 

•Check filing and report problems to relevant departments 

•Effectively work to ensure corporate customer satisfaction via providing after sales support 


Qualifications:

•Minimum 2 years’ experience in aviation or travel management related fields.

•University graduate or equivalent

•Effective communication skills and well-developed interpersonal capacity 

•Must be fluent in English; Fluency in Cantonese or other language will be preferential

•Proficient in PC applications


Interested applicants please send CV to YHE@THY.COM by 15th August, 2018