香港航空有限公司北京办事处招聘机场客服主任

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Officer, Airport Services | Hong Kong Airlines | Beijing


About Hong Kong Airlines:

Established in 2006, Hong Kong Airlines is a full-service airline firmly rooted in Hong Kong. The airline flies to nearly 40 destinations across Asia Pacific and North America, and currently maintains 85 interline and 20 codeshare agreements with multiple airline partners and ferry service providers. Hong Kong Airlines operates one of the youngest fleets in the world. It has been awarded the internationally acclaimed four-star rating from Skytrax since 2011.


Job Description:

1、Supervise airport ground handling agents performance in passenger service functions

2、Update Superior once major flight disruption / creeping delay and submits handling reports to headquarter

3、Handle situations on site and off sit including delayed and overbooked flights

4、Handle real time customer complaints

5、Execute administrative projects as assigned by Duty Manager

6、Meet and assist VIPs on departure and arrival as and when necessary


Requirements:

1、Tertiary education or equivalent, a Bachelor degree holder and CET-4 will be an advantage

2、Minimum 2 years airport services working experience

3、Polished interpersonal skills with positive attitude and customer-oriented mindset 

4、Experience in customer services and/or aviation industry is an asset

5、Fluency in English and local language (both written and oral) are required。Ability to communicate in Cantonese and Mandarin will be an advantage

6、Proficiency in PC operations, e.g. MS Excel and MS Word

7、Willing to take shift duties


If you are interested in this position, please send your resume to hrachina@hkairlines.com for application, thanks.


Motivated candidates please register here with Beijing FASCO. 有意者请有意者请点击这里在北京FASCO注册