香港港龙航空有限公司招聘Cargo Services Officer货运服务代表

Job Description

Cargo Services Officer货运服务代表

 

Location/Country: Shanghai / China

 

Purpose

To assist with operational and reservation functions for the port including oversight of suppliers to ensure compliance to Cathay service levels and regulatory requirements.

To provide support to port management to drive service excellence and delivery of the cargo services strategy.

 

Competencies

Knowing our Business Environment

Analysis and Problem Solving: Level 2

Driving Service and Business Excellence

Planning and Organising: Level 1

Teamwork and Building Partnerships: Level 1

Customer Focus: Level 2

Collaborating with Others

Interpersonal Effectiveness: Level 2           

Accountability    Level 2 

Leading the Airline

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Key responsibilities and tasks

 

Customer Service

·Provide superb customer service on all customer touch points

·Provide vendor notification for on time and delayed flights daily

·Provide timely shipment status updates to customers

·Handle IRR, Damage and Claim cases in a timely and professional manner

·Help to manage GHA performance and provide guidelines and instructions

·Support the established performance targets through operational oversight and participation

·Support cargo reservation and booking adjustment when necessary to provide exemplary customer service

 

Service Delivery and Excellence

·Prepare loading plan to maximise space utilisation and commercial priorities

·Prepare flight documentation for crew and Customs

·Check and review post flight documentation

·Prepare post flight reports in a timely and accurate manner

·Provide freighter catering uplift and last minute changes

·Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision

·Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments

·Communicate effectively via various channels stakeholders including customers, airport and cargo operations, suppliers, flight crew etc.

·Assist with various administrative station tasks such as SAP

·Coordinate weather diversions at diversion sites

·Handle diversion of Cathay Pacific Flights when required

·Assist with crew administration and support matters at the port

·Support station training activities as required

·Support station management in supplier oversight including reporting GHA performance issues

·Control and manage the Unit Load Device inventory level to meet the demand during seasonal peaks

·Any other reasonable task as requested

 

Safety, Security and Compliance

·Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements

·Undertake quality check programmes established by Head Office and participate in audits as required

·Support Emergency and Accident role as required

 

E&A

·Emergency and Accident and Crisis Response responsibilities as required

 

Qualifications / Experience

 

Academic qualifications

·Tertiary education or equivalent

·Study in a Cargo or related field is a distinct advantage

 

Knowledge, skills, training and experience

·Minimum 2 years’ experience in cargo industry is an advantage

·Strong communication skills

·Natural customer service orientation

·Attentive to detail

·Knowledge of MS Word, Excel and PowerPoint

·Adapts to change easily

 

Deadline: Mar31,2019.

CV Receiving email: sha_pnl@cathaypacific.com