土耳其航空公司北京办事处招聘Corporate Helpdesk Representative

Job description


 Turkish Airlines is looking for a Corporate Helpdesk Representative


  Job location: Beijing


  Scope of Duty:


· Provide pre and post-sales support for corporate agencies and corporate customers via phone.


· Provide information for ticketing and fare rules.


· Evaluate customer complaints and forward them to relevant departments.   Follow up on their responses to the customers.


· Provide Miles & Smiles supports to the customers. Give information about   latest developments about the benefits and updates about the program.


· Assist to develop potential corporate and inform them about Turkish   Corporate Club.


· Coordinate special requests from customers with relevant departments.


· Check filing and report problems to relevant departments


· Effectively work to ensure corporate customer satisfaction via providing   after sales support


  Qualifications:


· Minimum 2 years’ experience in aviation or travel management related fields.

· University graduate or equivalent


· Effective communication skills and well-developed interpersonal capacity


· Must be fluent in English; Fluency in Cantonese or other language will be   preferential


· Proficient in PC applications

 

 Interested applicants please send CV to YHE@THY.COM by 15th Nov, 2018